Velvet CaviarReviews of velvetcaviar.com

They suck, shipping is ridiculous. I paid for expedited shipping and I received something from temu in way less time.

Shipping is trash. Plan to wait a month before you receive just a tracking number. They’re too busy catering to influencers to worry about their real customers.

never shipped the order. its been weeks. any emails sent about this issue are met with an immediate AI response

Save your money and your time. This company is ridiculous. I ordered a case, paid extra for 3-5 day shipping. It took 19 days to get and they sent the wrong case. Now, I have to spend more time to return this and find a case elsewhere.

Velvet caviar is an awful store I would not recommend them to anyone!!! There stuff is cheaply made i got a phone change accessory with few days it started ripping! Customer service us awful they would not refund my money even after I explained to them I didn't know that there mag rings only work for some phones. Overall awful awful experience with them!!! I would give them zero stars.

The worst customer service I’ve ever experienced — went back and forth for over a week with no resolution or accommodation from them. I bought 4 items total using a BOGO code and I wanted to return 2 items (one paid, one free). It wasn’t letting me do that myself so I contacted customer service for help. Idk if they played dumb or were just actually slow but they did not understand what I was trying to do until at least 10 emails later. Then they wanted me to return my items to USPS myself without them sending me a shipping label and for me to send them the shipping info. Never had a company ever tell me this, sketchy af. After almost 2 weeks I’m just returning everything. The most frustrating company I’ve ever dealt with. It also says free returns EVERYWHERE, but they’re charging me $5 for shipping. I have so many cases from them but trust and believe I will never be repurchasing.

Soy de México,Llevo un mes esperando mi primer pedido,crei que era una empresa seria que no robaba, tontamente realice tres pedidos diferentes y no he recibido ninguno desde diciembre solo dicen que espere,sus notas dicen de 2 a 3 semanas envios internacionales y ya paso el mes y ni siquiera recibo ni uno solo esto es una estafa Estoy demasiado molesta no es posible que ocurra esto se supone que es una compañia sería d vdd piensenlo dos veces

If I could select negative stars for this company, I would. BUYER BEWARE: everything the 1star reviewers are posting here is true. I placed a second order with this company after a smooth previous transaction feeling confident there would be no issues. I was wrong. A week after placing, there was no shipping confirmation. I reached out to the company by email as there is no phone number or chat option. I received a response from their AI Bot, Sarah, who claimed my order could not be located. After providing proof of my order, including a screenshot of their own website showing my order was processing, the AI Bot indicated it would escalate my concerns to a live rep. A live rep contacted me the next day confirming the order, and then stated my order was already allocated, meaning the items were accounted for, and it was merely waiting in line to be shipped. She also said she would reach out to the warehouse to escalate it for shipment. After a couple of days, my order still did not ship. I reached out to the live rep again only to receive another vapid, boilerplate response from “Sarah”, the AI Bot, apologizing for my frustration and assuring me the matter would be handled by a live rep. After no response and no shipment, I started sending numerous emails to their useless hello velvet caviar email address, in addition to using the complaint/inquiry submission option through the website. I continued to receive responses from “Sarah” that were boilerplate generated responses attempting to blame the holiday rush for the delay and vaguely stating it would be a “few more days” to process. Eventually, I received an email from a different live rep who tells me for the first time that my order didn’t ship because an item was out of stock. She presented me with three options: replace the item; refund the item; or ship in stock items now and ship the other item when it becomes available. She also offered to upgrade my shipping to USPS Priority for the inconvenience. After thinking I was finally getting a response with accurate information, I responded by expressing my frustration that the previous and initial live rep advised all items were already allocated and ready to ship and now a different live rep is telling me that was not the case. However, I was still willing to proceed with the order and requested they ship my order immediately and then ship the other item later once available. The following morning, I received an email from the first live rep apologizing for the delay in her response since she was out of the office and then telling me that she realized an item in my order was out of stock. When I reiterated my email preference to send my in stock items now and send the other later, I received two emails: one from the AI Bot stating my order could not be located and then one from the first live rep who told me it was not an option and she either had to replace or refund the item. After all the runaround and conflicting and confusing emails, and after waiting TWO WEEKS for them to ship my order to no avail, I sent emails to both live reps to cancel and refund me immediately. I also filed a claim with my bank. This company is horribly inconsistent and has tremendous customer service issues. There is no option to contact a live rep either by phone or chat, so they just use an AI Bot that feeds you garbage and lulls you into a false sense of security that your order will come. I strongly suggest the owner invest in a phone number so customers can actually speak with a live rep in real time to alleviate these issues. By the way, I notice that this company uses the same AI Bot to respond to these negative reviews and urges customers to contact them through the same email address where you get to experience the fresh hell that is their “customer service”. If the owner or representative really wants to reach out to its unsatisfied (former)customers, she should provide a phone number to speak with a live rep to resolve these issues and concerns. Until then, be prepared to gamble on whether you will actually receive your order - it’s my experience you have a 50/50 shot, which is beyond unacceptable. Thumbs wayyyyy down for Velvet Caviar. I will update this post on the status of getting me refund. I am prepared to fight for it at this point.