Velvet CaviarReviews of velvetcaviar.com

I am deeply disgusted by Velvet Caviar's business practices and selective discrimination. On August 5th, I placed order #143609541 for $213 USD. Their checkout system verified my address in Ukraine, offered DHL Express Shipping, and charged my card immediately.After a week of holding my money, their support agent Jessa admitted that DHL Express is fully functional and safely delivering to Ukraine every single day, but they refuse to ship because they "cannot manually bypass software restrictions" to print a shipping label. This is a pathetic display of corporate laziness! An international multi-million dollar brand cannot spend 5 minutes to manually fill out a DHL waybill for a customer.Our country is currently going through a war, yet our people, businesses, and infrastructure continue to function, adapt, and operate flawlessly every single day. It is embarrassing that we maintain high standards under bombs, while a well-established US brand cannot manage to put a few phone accessories in a box because their software won't let them.I am NOT accepting a cancellation or a refund. I legally purchased these items as a time-sensitive gift. Velvet Caviar, do your job, manually log into your DHL portal, and ship my order immediately! Potential international buyers, beware of this company's shocking lack of accountability.

Phone cases are amazing but received a power bank that did not work they said they would send a replacement and when I asked for an update because I have waited for a long time to receive item they would not communicate with me.waited even longer and asked for refund and they did not answer would not recommend and even though the phone cases was good would not buy anything from them again because when you ask for refund for item you did not receive they would not answer my emails

Ordered a case, camera lens protector & slim charger. The charger stopped working after 1 use & the lens protectors didn't fit. Sending them back for a return would require me to pay shipping. The case is flimsy but it works.

Waited over 25 days for my order……still past that NO order!! I have been in touch with their customer care team & yet still no refund or progress. I have asked for a refund twice now & not received anything…..PLEASE DO NOT BUY FROM THEM🙏🏼

Edit: Of course after I made this review an employee named Gaile reached out and again offered to either refund or send me another pop socket. I took the pop socket and I did receive it. With that said, I do feel if I hadn’t posted this review, I would have never heard from them. DO NOT TRUST THIS COMPANY, NOTHING BUT THEIVES. I filed a dispute with my bank for the product not being as described. Velvet Caviar reached out and agreed to provide a FULL refund if I canceled the dispute with my bank. I did this and since then they have gone cold and I have received zero communication. Also, they rescinded and crypted the emails that we were sending back and forth so that I would have no proof of their communication with me. Shame on them. Unfortunately, my bank has already rebilled so they now have been paid and I have a faulty, not as advertised product and no refund. Luckily, Paypal will help in now trying to get me a refund.

Ordered my phone a week ago and it still hasn't shipped. I had to email them for an update on my order and it seems they completely forgotten about it.

They are very unresponsive. I tried to email them using the email address they sent me but I received a return email stating that email address does not exist. I see both positive and negative reviews but my experience with them is very poor.

I wanted to like Velvet Caviar, I really did. The designs are genuinely nice and the products themselves are… fine. Not amazing, not terrible, just solid enough for everyday use. That’s about where the positives end. The buying experience feels like stepping into a carnival game where everything is flashing, counting down, and yelling “last chance!” The constant timers, BOGO deals, and urgency tactics don’t come across as exciting, they feel pushy. Instead of building confidence, it makes you question the value of what you’re buying. Honestly, those pressure tactics alone are enough to make sure I won’t purchase from them again. Where this really falls apart is customer service. After looking into their Better Business Bureau profile and seeing an F rating, it starts to make sense. There’s a pattern of complaints around missing packages, return issues, and lack of response. And it’s not just a handful—there are a lot of them, with many customers saying they couldn’t get a resolution or even a reply. One of the biggest frustrations is how refunds are handled. Instead of actually refunding your money, they push store credit. That’s not a solution—it just locks you into spending more with a company you’re already having issues with. Pair that with “free returns” that don’t feel very free once you go through the process, and it leaves a bad taste. So here’s the bottom line: Products: decent, nothing special Sales tactics: aggressive and gimmicky Customer service: unreliable Refunds: replaced with store credit instead of real solutions There are plenty of brands out there making similar products without the pressure tactics and with actual support behind them. This feels like style over substance—and when something goes wrong, you’re pretty much on your own.