Velvet CaviarReviews of velvetcaviar.com

I bought my cases on Sept 20 and have not received them; when I emailed customer service, I got no response that was a week ago.

The day I received my phone case I put on and notice it didn’t fully cover the screen edge of the right side of my phone. Next day I dropped my phone and now the entire back of my phone is shattered. I had my phone in my hands it wasn’t a big fall at all. This case is costing me a new phone (: last time I ever get velvet caviar. My $5 thin hard case protected better than this expensive low quality case. I was so excited and now I never want to use a velvet caviar case again.

Velvet Caviar is selling products that are knowingly defective. Their phone grips have faulty pins in them that will purposely break after a number of uses. They will then not take them back, and force you into purchasing a new one that will ultimately break as well. Forcing you into a cycle of purchasing knowingly faulty rings. This is a common problem reported by many users on many platforms. However, their reviews on their website miraculously don't mention it and only show positive reviews. They are clearly either using bots to write reviews or deleting anything negative. Everyone of their phone grips have a 5 star review or very close on their website and do not mention the faulty pins. However, if you go to their products on other platforms like Target or Best Buy they have terrible reviews and all mention the faulty pins. This has clearly been brought up to the company that their phone grips knowingly break but they are purposely choosing the planned obsolescence in an attempt to make more sales. Of course, you also cannot talk to a real person for customer service. The fact that they have a F rating on the Better Business Bureau says something.

I placed an order with Velvet Caviar on 8 September and paid $88.50 USD in total, including $48.77 for the charger, $24.98 for shipping and £14.75 in taxes. The order was supposedly shipped, but the tracking has essentially gone nowhere. The tracking number (GM9C658FC5F31342CDBBBA) has shown the parcel at the initial DHL processing stage in Salt Lake City since 9 September, with no meaningful movement or further tracking updates. It has now been around 15 days with no indication that the parcel has actually progressed through the shipping network. I contacted Velvet Caviar and submitted a formal complaint requesting a full refund because of the lack of movement and the circumstances surrounding the shipment. Unfortunately, I have been completely ignored. At this point, I am having to liaise with Clearpay to have the order cancelled and my money returned. What makes this particularly frustrating is that I paid a substantial amount for shipping and expected the order to actually be dispatched and tracked properly. I understand that international shipping can experience delays, but this goes beyond simply being patient with an international delivery, the tracking has barely progressed, and the company has failed to respond to a formal complaint. I would strongly recommend that Velvet Caviar improve its communication and customer service when orders experience shipping problems. Customers should not have to involve their payment provider just to get a response or resolution.

Be cautious with their shipping timelines. They advertise 48-hour shipping upfront, but after taking your money, you find out via their support page that they have an ongoing delay of over 7 days. This delay warning should be visible before placing the order so customers can make an informed choice. Order 143739829 is still pending with zero updates. Very disappointing experience and lack of transparency.

I’m still waiting on my order from 6 days ago to be shipped. I was told a human would respond to my email about an update 8 hours ago. 😡 Looks like several others are in the same boat based off social media comments I see your reply about emailing .. I did days ago. No resolution.. I was told a human would get back to me w a solution. Hasn’t happened

These phone cases are terrible almost as terrible as customer service. I had one for 2 weeks within those two weeks it turned yellow my phone slipped off the coffee table literally less than 2 feet off the ground and cracked the back of the phone. They refused to give me a new case when it was yellow said return window is 15 days and I wrote the 16th day. Mind you they also say they will not yellow lol just an influencer using their status to take advantage of people sadly. Go with a better case trust me

Horrible customer service! It’s been over a week and the case still has not shipped. First email I sent I quickly received a return message stating they were expediting my order, it was moving in their system and they were very sorry for the long delay in shipping and offered me a $10 off code. Now it’s 5 days later and I have written more emails since I still have no tracking and now my emails are being ignored. I’ve used their “contact us” button, replied to emails they sent and absolute crickets…no response for 3 days now. I have a feeling they are oos on the case? Idk the issue but their cs is not on top of it. There is no way a customer should have to reach out this many times for an item they purchased, just to be ignored for this long.