Velvet CaviarReviews of velvetcaviar.com

Their shipment time is a complete scam. I paid for priority shipping (2-3) business days and my package is arriving within 6. Any other company would’ve had that package at my door within those 3 days. Their customer service is disgusting. JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. I would’ve liked to see store credit/discount code/or a refund to replace my shipping.

Buyer beware. Do not buy especially if you have a iphone14 pro max . The battery does not charge fast as it stated on the product description. You're basically paying for a designer battery packet. It's charging performance is not up to par. Save your dollars! They sent me a defected battery and when they sent me a replacement it charged slow. It took an hour to charge my iPhone to 100%. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. They are shady. They use false advertisement regarding the product that it has a powerful charge. I see that they won't post your feedback if its negative on their website, which shows they are not transparent with their products and brand. The customer service is lame and shady. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. Their mag battery packs are crap! Velvet Cavier is a shady business to overcharging people for products that don't perform well! Won't buy from them ever again.

I have never received such poor customer service in my life. I was very patient up until recently. I made my order on January 1st, I still have not received my order. It didn’t move for weeks! At this point, I just wanted a refund and then said they couldn’t. Ridiculous. Turns out some of the stuff I want was out of stock, literally email after email, they kept telling me they ran out of stock or the substitute order. Like, what in the heck is going on. The VERY last time I order from them. Crappiest customer service ever!!!!!!!!!!

I bought a case for my wife for Christmas. After she opened the gift and tried to put her phone in it, we realized it was for the wrong iPhone model. I sent an eail to the company for exchange information. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. This is ludicrous! Never buy from Velvet Caviar!

Terrible. Sent me the wrong size case and then when I tried to return it they are no longer at that address?? Company seems like a scam.

I had ordered from them once before but this time was worse. My order is lost in the mail and they wont issue a refund! Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! What kind of company doesnt do refunds?!?! Plus they gave me attitude about it via email. Wont ever buy from them again. And what sucks is that I live an hour away from them so idk how it could have gotten lost and take 2 weeks to even get here if it even shows up.

Buyer beware. Their cases don’t fit and returns are near impossible. They give you only 14 days but it takes more time than that for them to reply to return requests.

THEY PURPOSEFULLY KEEP SENDING ME THE WRONG CASES AND THEN MAKE ME SPEND MORE MONEY ON AN EXCHANGE TO THEN GO AND DO THE SAME THING ALL OVER AGAIN