Velvet CaviarReviews of velvetcaviar.com

I'm truly disappointed in this company. When they first launched back in 2014 I had ordered their red lip clear phone case for my iphone. It was a spurge for me because their prices were a bit high but it was all worth it because the quality of the case was perfect. My phone was always protected and looked fantastic that phone case lasted me forever. Years later I decided to circle back and order another case from them because of the great experience I had the first time. I ordered the neon pink case and again amazed and pleased with my purchase. Yet again I ordered their pink sweet heart phone case. That case was not only stunning but again great quality and shipping came quickly. I had tons of compliments about the case and with pride told them where to get it. I finally upgraded my phone and decided there is no other case I would want but a velvet caviar case I placed my order asap so I can receive my case the same time my new phone would come in the mail. Unfortunately my case did not come in time nor has it shown up yet or even at a reasonable timeframe not only did I order a case but I also ordered a case for my AirPods and a screen protector. I've complained to customer service not once but 3 times they didn't even as much offer me a discount code for the inconvenience. I am still waiting on my order which I placed June 21 it is "expected" to arrive July 7th. I am truly disappointed with this company and saddened by their poor customer service not to mention when they addressed me they even called me by someone else's name. Sincerely a disappointed Former costumer

Company is complete garbage. Who doesn’t have a phone number for customer service? F BBB rating. People need to go on google and rate them there as well a one star.

I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Also, don't say that you can change your order if you have a problem with it if you email them ASAP because they definitely won't respond to you at all. If I could give less than 1 star, I would.

This company has no responsiveness to their customers. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!!

All I want is my money back. I have sent numerous emails asking nicely for a refund. I would try to call the company but they have no phone number. This is extremely infuriating and it feels like I got scammed because I never got my items. All I want is a refund. Can you please track where the items are and have them send it back to your facility? All I want is my money back. Can I please get a phone number to speak with someone in person? I have sent a lot of emails. I need to talk to a real person who is in charge. All of the emails look fake and/or computer generated. I don't want an automotive/robotic response. I want someone to reply to me. I'm not asking for a lot. I have no problems getting a refund from others because they have a phone number. Please post a number so people can call you when they have an issue. Have some empathy and stop scamming people.

Items were not sent within the time period they promised. They shipped it moments before they responded to my message saying "we can't refund. We already sent it." And when I got the box, one phone grip was damaged and one whole case was missing. Hope to get some help, but still not a fan of my first experience.

terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. This company is total fraud and should be closed

Never again. When I ordered several phone cases and covers for my phone’s camera lens I found that the camera lens covers were cheap junk that wouldn’t even stick on. I emailed customer service only to be told to take a video of the product. Take a video… of what? A cheap plastic circle that won’t stick on my phone…Ridiculous. I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. The lens covers were $12. Hope it was worth it to lose a customer for $12. Junk products and bad customer service. Customer service like that doesn’t deserve customers. Buyer Beware.