Velvet CaviarReviews of velvetcaviar.com

I ordered the strawberry milk iphone 12 case and it is made differently from the pictures. There is no logo on the back and all around the sides are lacking the same features as described. It looks like a film layer printed on top instead of the rubber and hardshell build that is shown in the photos. I got in contact with customer service and they originally said that is how the 12 cases are made. After looking through the website nowhere does it state that the iphone 12 cases are made differently from other models. After reaching out again they decided to send me a “one time replacement” which was the same case but this time with scuffs as if it was used. Do not buy from them and definitely do not buy their solid color phone cases if you have an iphone 12. I left a review describing my experience with one star and it was deleted off the website just minutes later. I am disappointed because I was looking forward to purchasing more items but after this experience I refuse to.

Attention to older iphone owners, I have 14 pro max and recently decided to buy new case from their recent collection. I loved their cases for velvety lining inside and overall high quality material and design of case. Well what I’ve got was a pure disappointing. Case was missing inside lining even though picture on website was showing opposite. Side buttons were poorly made. Whole case felt very cheap. It was from their recent collection. I had contacted customer support that turned out to be AI , which replied to me with basic excuses. Refund policy horrible they charged you 5$ handling fee or full amount store credit. It’s sad to see that company oriented on cutting costs on something that small just to make more profit. You no longer should call yourself Velvet Caviar if not all your cases have velvet in it, it’s not worth 40$ anymore.

Had a deal going for phone cases where you bought one full price, got the other for like 10 dollars. Ok so I wasn't expecting them to give me the newest drop of their latest design but the 'mystery' phone case is just bland. Really disappointed because I don't expect people to give me a 45 dollar phone case for 10 dollars but I did think it'd be something cute like cherries or something. Its like a pepto pink leopard case but you can barely see the leopard design. Just really disappointed. Don't advertise something you don't put effort into. It also took a really long time to get here.

Don’t do It, they were offering a promotion where you received a pr box(it just a pretty shipping box) with a suction grip if you spent x amount of dollars. I was just going to buy a case but when I saw promotion I added a glass cover to meet minimum selected my box with a suction grip and even selected the color. Grip didn’t arrive I reached out and ai kept telling me i didn’t order a ring grip, which I know I didnt I was expecting the pr box with grip which is clearly detailed on my order. After a week they finally responded with the offer was just a box no grip…. Can’t even. Giving up because I spent to much energy arguing this. The case itself got stained in edges within first day, for 40 should be better quality.

Ordered for the second time, both took over a month to ship. They straight up lie on the website and give no F’s about it.

I have been going rounds with “customer service” since November 26th. They keep giving me the same scripted replies. I have had a case and grip for barely over a month when the grip fell to pieces in my hand and crashed my phone to a stone table cracking the screen protector. The case did not protect the phone. The grip literally fell apart with simply normal use. I requested a refund of the grip. 10+ emails later we have come full circle to the first scripted reply I got offering a replacement. Why would I want to put another grip on that case? So it can disintegrate again and break my phone? I simple want the faulty product refunded and it is just not something they want to do. So their guarantee is a lie, the case is flimsy, and the grips are trash. I never had this problem with Casify and will be getting a new case and grip from them. Don’t bother with this company. They lie about guaranteeing their products, their customer service is terrible- email only and it takes them days to get back- and the product is over priced for the cheap way it’s made. I would share pics of the grip to show how it’s so cheaply made but I don’t see an option for that.

I would give 0 stars if I could. Customer service is absolutely awful and takes forever to reply. They sent me TWO broken magsafe ring grips and then refused to replace it again after the second time. They thought giving me $25 credit would just be okay but I refuse to pay shipping again when I don't even want to order from here again!!!! Why would I want a $25 credit to order the same exact thing that's come broken twice. I just want my money back for my entire order and they refuse to see how this is so wrong on their part. This company does not stand by their products and the products absolutely SUCK.

took them 2 weeks to ship it which i thought was already frustrating enough but then i see that it’s been wrongly delivered to some place in salt lake city america when the shipping address said AUSTRALIA? i sent them 2 emails about it and almost a week later i finally received a reply where they told me there’s a “recent shipping restriction to australia” ???? which honestly sounds like bullsh!t to me bc i’ve ordered stuff from other overseas companies lately and have received them without any problem. the customer service person told me they’re processing a re-shipment but i’m not holding my breath. (if there’s an apparent restriction how the hell is it gonna be different from the first time?) i’m probably just gonna contact paypal to hopefully get my money back. i ordered from them once before a few years ago and everything went smoothly so idk if this lack of competency is new or if i was just lucky the first time but its insane coming from a company this large/popular.