RetailTherapyApologist
ALWAYS CHECK THE RETURN POLICY FIRST
ALWAYS CHECK THE RETURN POLICY FIRST. I do not like leaving negative reviews, but my experience shopping here was negative. I purchased a dress for the sale price of $64.99 and I received a dress that did not look like the photo. It looked like a cheaply made dupe of the dress in the photo. The company said it was final sale because it was a sale price, which is my fault completely for falling for this scam. The dress at best looked like it should cost no more than $20. They allowed me to get a partial refund and keep the dress. Wanna know the plot twist? THIS DRESS IS SOLD ON SHEIN FOR $29.28! Now I know where they get their clothes. They buy cheap off Shein and sell them on their website. Moral of the story: please don’t be dumb like me and fall for scams. Read the return policy, look on TrustPilot, and check other stores for similar items.
Response from VelvetavenueusSep 29, 2026
Hi, Thank you for sharing your experience. We're sorry to hear that you were disappointed with the dress and that the return process was frustrating. We understand your concerns regarding the product's appearance and the available resolution options. Our intention is always to help customers find a suitable solution, and we're sorry that the outcome did not meet your expectations. We appreciate your feedback regarding our return policy and product presentation, and we'll continue working to make both clearer for our customers. Kind regards, Velvet Avenue Support Team