VELO RunningReviews of velorunning.com

Response from VELO RunningMay 28, 2026

Hi, We’re sincerely sorry for the experience you’ve had and completely understand your frustration after such a long delay. Earlier this year, we faced major fulfillment disruptions caused by a production batch failing quality control and needing to be remade before dispatch. Unfortunately, this created extended delays, inconsistent tracking updates, and a backlog in customer support responses. We also acknowledge your concerns regarding the promised shipping refund. If this has not yet been resolved in your case, we deeply apologize for that. Our intention has never been to mislead customers, and we understand how repeated delays and unclear tracking information can damage trust. We respect your feedback, even though it is difficult to read, and we are continuing to improve our operations, communication, and fulfillment processes to prevent situations like this from happening again. — VELO Support Team

Response from VELO RunningMay 28, 2026

Hi, We’re truly sorry for the frustration and inconvenience caused by this situation. Your order was unfortunately affected by both a stock delay and a carrier delivery issue, and we completely understand how disappointing this was — especially since the sunglasses were needed for a specific event. We also acknowledge that our communication during this process did not meet expectations. During the peak of the fulfillment delays earlier this year, our support response times became slower than acceptable, and we understand how upsetting it feels to not receive timely assistance when dealing with a misplaced delivery. Please know that we never intentionally ignore customer emails, and we sincerely apologize if that was your experience. Feedback like yours is being taken seriously as we continue improving both our customer support and logistics handling. — VELO Support Team

Response from VELO RunningMay 6, 2026

Hi Jasmin, We completely understand your frustration and we sincerely apologize for the experience. We recently faced a major production issue with one of our sunglasses batches during quality control. Instead of shipping products that did not meet our standards, we decided to remake the entire batch, which unfortunately caused significant shipping delays and tracking inactivity for some orders. Your order was not forgotten, and all pending orders are currently being dispatched during the week of May 4th, 2026. Tracking updates should begin appearing shortly as carriers process the shipments. Additionally, for all customers affected by these delays, we have been offering either a full shipping cost refund or a complete order cancellation with full refund — whichever the customer prefers. If you would like assistance, please contact us at [[email protected]] and our team will gladly help. We truly regret the inconvenience caused and appreciate your patience.

Response from VELO RunningMay 6, 2026

Hi Ally, We understand your frustration and sincerely apologize for the delay. We recently encountered a production quality issue affecting one of our main sunglasses batches, which forced us to remake the products before shipping them to customers. This caused delays and limited tracking updates for some orders. The good news is that all pending orders are now being dispatched during the week of May 4th, 2026. We have also been offering affected customers either a full shipping refund or a complete cancellation with full refund, depending on their preference. If you would like assistance, please reach out to us at [[email protected]]. Thank you for your patience and understanding.

Response from VELO RunningMay 6, 2026

Hi Balint, We’re truly sorry that your experience led you to feel this way. We recently experienced an unexpected production issue with one of our inventory batches that caused delays across many orders. Rather than sending products with quality defects, we chose to fully remake the batch before dispatching orders. All delayed orders are currently being shipped during the week of May 4th, 2026. For all customers affected by the delays, we have also offered either reimbursement of the shipping cost or a complete order cancellation with full refund. If you would like any assistance, please contact us directly at [[email protected]](mailto:[email protected]). We sincerely apologize for the inconvenience caused.

Response from VELO RunningMay 6, 2026

Hi Giulia, We completely understand your frustration and sincerely apologize for the delay. We recently faced a production issue involving one of our sunglasses batches during quality inspection. To ensure customers received the correct quality, the entire batch had to be remade, which caused longer-than-expected shipping times. All affected orders are now being dispatched during the week of May 4th, 2026, and tracking updates should begin moving soon. Additionally, we have been offering all affected customers either a shipping cost refund or a complete cancellation with full refund if preferred. Anyone needing support can contact us anytime at [[email protected]](mailto:[email protected]). We truly appreciate your patience while we worked through this issue.

Response from VELO RunningMay 6, 2026

Hi Sarah, We sincerely apologize for the delay and understand your concerns. Unfortunately, we experienced a significant manufacturing issue with one of our sunglasses batches that required a full remake after quality control checks. We know the tracking inactivity and delayed responses were frustrating. However, all pending orders are now being shipped during the week of May 4th, 2026. For customers affected by these delays, we have also been offering either a refund of shipping costs or a complete order cancellation with full refund. If you need any assistance, please contact us at [[email protected]](mailto:[email protected]). Thank you for your patience and understanding.

Response from VELO RunningMay 6, 2026

Hi Leonie, We are truly sorry for your experience. We recently encountered an unexpected production issue with one of our inventory batches, which caused delays and tracking inactivity for many customers. The products were not abandoned — we chose to remake the affected batch entirely after quality inspection problems were identified. All pending orders are now being dispatched during the week of May 4th, 2026. We have also been offering customers impacted by these delays either a full shipping refund or a complete order cancellation with full refund. Anyone needing help can contact us directly at [[email protected]](mailto:[email protected]). We sincerely apologize for the inconvenience caused.