Yousra Z.
Over priced for quality received, they avoid returns
The price they are charging is for a premium leather product, but the quality of the finishes on the purse was subpar. I've been waiting for 15 days for them to process a rerun on the item, they spent the 10 days continuously offering my "alternatives" to returning: replacing the bag, keeping the bag for half off, buy one get one free bag, etc. I've said it very clearly to them multiple times that I only want to return and now the are claiming to be working with their warehouse for the past week to process a return I in
Response from VellatiniJul 13, 2026
Hi Yousra, We sincerely apologize for the frustrating experience and for the delay in processing your return. We understand that your preference is to return the item, and we are respecting your decision. Any alternative options we shared were simply intended to give you additional choices — not to delay or replace what you asked for. We will continue working with you directly via email until the matter is fully resolved, and our team will reach out to you with the next steps as soon as possible. We sincerely appreciate your patience and understanding. Vellatini Support Team