Vein Clinics of AmericaReviews of veinclinics.com

I had a not so great first experience with the Vein Clinic. I reached out to them from a facebook advertisement and was flooded with many phone calls. At my first appointment I had to call prior to coming into the office due to Covid, this was not even the direct phone number to the office and once allowed into office it was a cold exchange, look I understand for everyone's safety doctors have to be safe making sure no one comes in sick to their offices; but there is a way to handle this without making the patient feel dirty or unwelcomed and that is how I felt. I almost walked out! I did go back with the initial nurse to be checked in and to say the least my blood pressure was quite high due to the earlier situation, she was rude on the way to take my blood pressure and anyone knows that you do not take a BP over a heavy sweater, I offered to roll up my sleeve and she refused my suggestion. Listen to your patients. Needless after some time waiting my BP did go down and I was talked to by another intake nurse explaining everything; she was quite nice and helpful. I had 5 interactions with several different people in the office and I believe that is too impersonal and I did not care for that(especially due to COVID, that's kind of an oxymoron, don't you think)? I told them that I did not have my appointment book to reschedule another appointment and I was told my the office manager, Sue (who was 1 of the staff I met that day) that she would call me back. To this day, I have not received a phone call or had a voicemail to call back to schedule another appointment for the next step. I am still on the fence about returning to this office.

Staff seems good but EXPENSIVE! My out of pocket is much higher than expected. First time, 4 years ago, out of pocket was about $1,400. They said it was something different about my insurance (United Healthcare). Went back this year (2019) for some clean-up and my out of pocket is approaching $2,000. First time it seemed like they cared and tried to help. This time it just felt like they were under pressure to get their sales numbers up and kept finding more new veins to treat.

The whole procedure is taking much longer than I expected. I will be happy when it is finished. It is hot wearing the support hose in the summer.

While the staff was incredibly efficient and welcoming, the outcome of my treatment was not exactly what I was hoping for after two spider vein treatments. I do realize it may require another treatment, however I was hoping to have them removed by summer and ended up with one area having “staining”. Everybody takes differently to these treatments, I guess this time I didn’t respond as well. Will revisit the issue come fall.

With regard to my overall results and care provided thus far, I would give VCA 7/10. Some of the staff were knowledgeable and delivered exceptional care. However, I was rescheduled twice, thus delay plan and then having to reschedule other appointments, as some therapies require follow up ultrasounds. So you can image the problem this caused for me and my work schedule. Another concern for me was, while there was a minor consult with probably staff in the billing department, I would have appreciated a more realistic out of pocket cost. By the time I am done with VCA, I will owe nearly $3,000, maybe a little more. Regarding my results, I am still waiting completion of the therapy, and I am electing to take a brief break, as it is now Simmer, and I don’t want bruises on my legs. The therapy should have been completed, but because of the rescheduling it is not. I should note I did also need to reschedule an appointment.

I'm not entirely sure that diagnosis was correct as treatment didn't made any improvement to my symptoms..

Not truly happy, I really expected more. I inquired/asked for remedies and was told they would be done but they weren't. Ikeptmy friends up-to-date with the process and they were surprised.

I’ve only been there for an initial consult. The consult evaluation was fine, but left me with bruises on both legs. The front office promised someone would call me about the bruises, but no one ever did. I’ve scheduled the procedure because of positive comments from others, but frankly am considering canceling as I will not see the surgeon until the day of the first procedure.