BC
bait and switch?
the staff at VCA are very nice and professional. However, I found myself the victim of a bait-and-switch. The receptionist at my first visit confirmed my insurance and explicitly stated that my co-pay would be $35 for all future visits and that today's initial visit was free. Well fast forward to my second visit and the woman scheduling appts was swift and efficient in -planning my next 7, yes 7 visits. Along the way, she informed me that my insurance does not cover a procedure for four of my visits and on those occasions I would have a co-pay of $35 PLUS $185. Well, imagine my surprise. Jury still out on next steps.




