Vein Clinics of AmericaReviews of veinclinics.com

My second review. VCA has essentially accepted and stolen my insurance money & money out-of-pocket. Scans we're performed prior to treatments & they collected the money from my insurance. But treatment following insurance approved treatments have been cancelled in Flower Mound, TX and Southlake, TX. I paid out of pocket for sessions that I cannot schedule because I have not had the proper follow up from my ablation - I have not had proper follow up because they keep canceling every appointment since September 30, 2022! I have requested a refund but cannot get anyone to call me back. Since new management back in August, it has been a nightmare. I've filed now three complaints with the BBB and nobody has responded. Ironically now that we are about to start a new year, the insurance money that has been paid (over $5400) would all need to start over on the new year if I was dumb enough to return. Not to mention the $600 I have paid out-of-pocket. The Regional Manager, Julie, will not return a phone call or help. If you can get ahold of her at 847-707-7851let me know! This is entirely unethical & fraud.

Very unhappy. Went for a third treatment which I previously paid for and they wanted payment again. I already prepaid. Office had no staff, a “doctor “ re- took all my information again. Company was supposedly bought by another. Very shady even though my previous doctor was present. I left- no more treatment, my phone calls to book an appointment were questionable as well. I overheard the “doctor” stating she was not sure which rooms were clean.

I have been trying since September to get in to see a doctor at this clinic. The appointment in September was cancelled with only one hour notice and the second one for October was cancelled the day ahead. Now they want to move me to the end of November. Their website does not actually let you fill out new patient paperwork and no one can help you when you call. So I have decided it must be a sign to go somewhere else. What a disappointment!

Terrible!! Por favor no se hagan nada en este sitio el de Fairfield, da ganas de denunciarlos. Me hice un tratamiento como rn Junio, muy doloroso . Cada ves que iba pirque estaba hinchada mis venas me ponian inyecciones, no resolvian nada, hoy tengo acumulada sangre rn una de mis venas y los llame para q hagan algo y es la segunda ves que cancelan mi appointment , no me quieren atender. Cuanto me arrepiento de haber ido alla Sasco Hill Rd. Siempre tienen excusa para no verme.

This place is a poorly run franchise with no one to take responsibility or deal with problems. I started a vein series that required 2 appointments. I was told that they needed to be 2-3 weeks apart to be successful. I did the first appt and paid a lot of money out of pocket. They cancelled the second appt on me because they didn't have a nurse at any of the 5 closest locations to me. I asked to speak to an office manager and the branch told me that they don't currently have one. The call center who does the scheduling told me that I should probably go to any company to finish my services. I paid for my first service and it was a complete waste of money!!!

Never EVER get treated by them. I am helping my mother who is in medicare with her billing issues. I has been a total nightmare This place is a franchise. If you need to talk to the doctor, It is absolutely horrible to try to contact the office directly. The doctor has no say on your billing or appointmet changes. You have to call the call center. When you call, someone for a call center answers. Your are lucky if they have the correct answer. Not only that, but they charge whatever they want to your insurance. They charged my mother's insurance $20,000 for a procedure that should have been $900!!! ( I asked the doctor and he said it was wrong. I wish I could upload my bill. Granted, I only had to pay a $20 copay but what is horrible is that the insurance payed no questions asked!! This is why insurance rates go up for everyone. I wish I could infromed the insurance company of this.

very friendly staff, but my legs look the same, I see no difference. they did not correct my spider veins

After everything I still have pain and my legs still look bad. Plus I got a bill almost a year later. And I tried to schedule another visit at the end of last year and was told that we're to busy helping new patients. Felt like I got scammed.