VeikousReviews of veikous.com

Response from VeikousApr 8, 2026

We sincerely apologize for the frustrating experience you’ve had with the 10'x6' metal shed. Misaligned pre-drilled holes and malfunctioning doors are absolutely not the quality or experience we want our customers to have. Since we cannot view your order information here, could you please provide your Lowe's order number to our customer service team at [email protected]? We would like to properly resolve this for you, such as offering a partial refund or other compensation solutions. We hope to earn back your trust.

Response from VeikousMar 25, 2026

We sincerely apologize for the issues you experienced with the swing. We regret that the missing parts and lack of communication caused you frustration. For the missing parts, we will arrange for shipment as soon as we confirm the corresponding part numbers. To proceed, we need your assistance in providing photos and confirming the parts details. We sincerely apologize for any inconvenience or misunderstanding caused during the communication process. We have reached out to you via email to follow up on this matter. Please rest assured that we are committed to making things right. We truly appreciate your business and will provide you with a reasonable solution.

Response from VeikousMar 4, 2026

We're very sorry that you have experienced issues with your order. Our greenhouses are designed to meet standard outdoor requirements. Knowing the ridge beam connector broke under light snow, we take this matter very seriously. Regarding the damaged part, we sincerely apologize for any confusion. While we do not sell individual parts separately, we do offer free replacements for damaged parts under warranty. Since you did not leave your contact information in the review, we are unable to reach out to you directly. If you are still in need of assistance, please contact us at [[email protected]], and we will work with you to find a reasonable solution. We apologize again for the inconvenience this has caused.

Response from VeikousFeb 25, 2026

We are sorry for this unpleasant experience. It's absolutely not the quality or durability we strive to deliver. We want to make this right for you and are ready to provide a suitable resolution, which may include a partial refund or replacement parts. Please provide your order information to our customer service team at [email protected], and we will prioritize your case to ensure you receive a fair and timely solution. And when installing the panels, it is strongly recommended to use silicone sealant to seal. During the assembly process of the greenhouse, if you have any questions or uncertainties, please feel free to contact our customer service for professional guidance at any time.

Response from VeikousFeb 25, 2026

Dear customer, thank you for taking the time to provide a review. We sincerely apologize for any inconvenience the damaged pieces have caused. Regarding the damaged parts, after providing the order information and photos of the damage within the warranty period, we will send free replacement components. We're truly sorry for any misunderstanding during the communication. We are absolutely committed to resolving this issue and hope to have the opportunity to restore your confidence in our company. Please send your order details to our customer service team at [[email protected]], and we will prioritize this problem.

Response from VeikousJan 27, 2026

Hi, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've had after owning the shed for a year. Our wood sheds are designed for typical outdoor residential use, and like most engineered wood products, long-term exposure to intense sunlight and moisture can still cause wear over time, even when exterior paint is applied. That said, we understand how disappointing this is, particularly when you expected longer-lasting performance. Regarding the warranty, our policy covers manufacturing defects within the stated period, and we regret that your issue occurred outside that timeframe. While we're unable to offer a replacement under warranty, we do appreciate your feedback, as it helps us continue improving our materials and product guidance for future customers.

Response from VeikousJan 27, 2026

Hi, thank you for sharing your experience, and we're very sorry for the frustration caused by the damaged part upon delivery. After you contacted us and provided photos, we confirmed a replacement A column and initiated the process with our manufacturing partner. Replacement structural parts are prepared and shipped separately, which can unfortunately take longer than standard parcel shipments. Once the replacement was ready, we also shared the outbound shipment information with you. We regret that our communication did not meet your expectations during this process. Your feedback is important to us and helps us improve both our packaging and replacement part handling in the future. If there is anything further we can assist with regarding your return or order details, our support team remains available and willing to help.

Response from VeikousJan 27, 2026

Hi, we're sorry you feel disappointed with your purchase. We understand that durability is extremely important, especially for outdoor furniture. Our products are designed to meet standard outdoor-use expectations, and issues within 6 months are not something we take lightly. The refund offered was a preliminary solution based on warranty terms, not our final position. We would welcome the chance to reassess your case and work toward a fair resolution. Please contact us at [[email protected]] with your order details so we can help.