VeikousReviews of veikous.com

I have never been more disappointed in my life with a company. God himself would not be able to convince me to purchase another item or recommend this company to worst person on the planet. We ordered a 12x24 pergula through Home Depot on May 26th. Veikous was supposed to ship it for it to arrive on June 3rd. There was no communication from the company, so when Home Depot and myself tried to call the customer service line, no one answered for 4 days. Our pergula finally arrived on June 13th ( 10 days after the promised arrival); however, as my contractors were putting it together, the roof boards were not aligning. They were all warped making the top portion of the roof unable to align. I immediately took pictures and emailed them to the customer service email. Tracy responded after midnight and asked what I needed. I asked for the roof boards to be re-shipped, because all but 3 were damaged, so that my contractor could put it together properly. Her response was they didn't have all of those pieces to send so they could offer me an $80 refund on a completely defective roof that was a manufacturer error because the boards are not straight. We have exchanged over 20 emails with no solution except the $80 refund. After explaining that the wood I would have to purchase and get cut, plus the contractor fee from coming back out to re-install it was going to be over $450, she returned with a $100 refund. From that point on she made it seem like my contractors bent the boards and it was our problem because we installed it improperly. I have made it clear from day one when I sent the original photos of the curved boards that were not aligning causing the cross boards to have massive gaps that this was not in anyway our fault, and that I would take replacement pieces. Tracy has made it abundantly clear that they do NOT have those to send. Tracy's customer service emails are rude, they come after midnight, which is deeply concerning when you invest $1400 into a home improvement. When I send quotes from their website on refund/replacement policy she disregards them and makes you feel like you are the problem. She made the comment that I should have reached out earlier, I guess not remembering that I in fact reached the next day after it was finally delivered only to have faulty parts. I will say it again, I HAVE NEVER BEEN MORE DISGUSTED WITH A COMPANY. If I could give negative inifinity stars, I would. The pictures are beautiful online, but do not be deceived. If you want to save yourself a headache, order from another company!!!! Sincerely, A teacher who saved hard earned money!

This is absolutely the WORST company to deal with. I was sent damaged panels to our gazebo. They will not replace. Customer service is an absolute JOKE. No phone contact. All through email. Do NOT purchase anything from them. Horrible experience.

I purchased a Veikous sauna through Home Depot as a Christmas gift. The sauna arrived with multiple issues: both glass heating tubes were broken, the cup holder and towel holder were missing, and the door had structural damage around the hinge area. The door issue was not cosmetic. The wood around the hinge was cracked/separating, and that hinge supports the glass door. We followed the installation requirements and paid for professional installation, including a dedicated 20 amp circuit. Unfortunately, the full extent of the damage was not clear until the unit was assembled. Because this is a heat-producing product with a glass door, I was not comfortable treating structural door damage as a simple DIY glue/sealant repair. Veikous did send replacement heating tubes and the missing accessories. However, the first replacement tube shipment also arrived with one tube broken and had to be resent. The larger issue—the damaged door—was never properly resolved. Veikous repeatedly stated that they could not provide a replacement door and suggested using wood glue, sealant, and reinforcement instead. I requested escalation or direct supervisor/manager contact, but no direct contact was provided. The issue dragged on for months. Home Depot offered to accept a return, but returning an already professionally installed sauna would have left me out the installation and electrical costs. In practical terms, I was left choosing between returning the product and losing significant sunk costs, or accepting a partial refund and paying out of pocket to repair a damaged new product. Veikous ultimately offered only a $250 partial refund. I accepted it only because the process had gone on for months and I needed to move forward. I do not consider $250 adequate compensation for a new sauna that arrived with structural door damage and still requires professional repair to be safely usable. Based on my experience, I would not recommend purchasing a high-dollar product from Veikous unless you are prepared for very limited support if a major structural component arrives damaged.

I purchased two Veikous laundry pedestals from Tractor Supply Company. The directions from Veikous were atrocious (yes, I have put together furniture before), they included two metal pieces that did not find anywhere, and when I emailed about this, it took one week for them to come back and say, "Please kindly try & install. Sorry." I called the 800# included in the directions and it went to voicemail. Tractor Supply Company support was FANTASTIC, but I will not be buying Veikous products again.

Extremely disappointed with VEIKOUS customer service and communication. We placed an order through Home Depot on June 2 and have spent the past several days trying to get answers about missing shipment packages. The biggest issue has not been the shipping delay itself—it has been the complete lack of communication and customer support from VEIKOUS. We have called numerous times during the customer service hours listed on the VEIKOUS website, left voicemails, sent emails, and repeatedly attempted to get updates. Most calls go unanswered, voicemails are not returned, and when responses do come through, they often arrive late at night and fail to address the questions being asked. Even more concerning, Home Depot representatives have also attempted to contact VEIKOUS multiple times regarding our order and have frequently been unable to reach anyone. Throughout this process, we have received conflicting information about the shipment status, and it appears there has been little communication between departments within VEIKOUS as well. We were even told that emails sent by Home Depot’s escalation team were never seen by the appropriate department. When we were finally able to speak with a representative by phone, the interaction was extremely unhelpful. We were told there was no one available to provide additional information, no direct contact number for assistance, and that all communication had to go through a general email address. Rather than attempting to help resolve the issue, the representative simply repeated that we would have to wait for an email response. At this point, we have spent days chasing information ourselves, coordinating between Home Depot, FedEx, and VEIKOUS because no one at VEIKOUS seems able to provide clear answers regarding the status of the shipment. Shipping delays can happen. What should not happen is customers and retailers being unable to get basic information, receive timely responses, or reach someone who can actually help. We simply want accurate information, accountability, and a resolution. Unfortunately, our experience with VEIKOUS customer service has been one of the most frustrating customer service experiences we have encountered. In our most recent interaction with their customer service the representative hung up as we addressing our concerns. Update: Since posting this review, VEIKOUS responded publicly stating that they had arranged a replacement shipment and apologized for the inconvenience. While I appreciate the response, the issues unfortunately did not end there. Before the replacement shipment arrived, VEIKOUS emailed me stating that because of all the delays and inconvenience, they would apply for a partial refund if we kept the gazebo. I also have emails confirming this offer. Because the replacement package was going to arrive after our June 20 graduation part—the entire reason we purchased the gazebo—we asked whether the shipment could be expedited. I even contacted FedEx directly, and they informed me that while I could not request an upgrade as the recipient, the shipper could contact FedEx to request expedited service. I relayed this information to VEIKOUS, but they declined to pursue that option. During the delays, Home Depot attempted to help by placing what they described as a replacement order because no one could tell us when the missing package would arrive. We never requested two gazebos—we were simply trying to make sure we would have one in time for the event. Later, VEIKOUS reversed its position and told us that because there was a second order, we were no longer eligible for the partial refund that had previously been offered. However, when we went to Home Depot to pick up the gazebo, the store employees told us they only had one gazebo available for pickup. There was never a second gazebo for us to take home. Despite explaining this, VEIKOUS has continued to deny the partial refund without clearly explaining why the original offer is no longer being offered. Communication has also continued to be a major issue. Responses often take days, many of my questions go unanswered, and I continue to receive the same generic replies. I have repeatedly asked for a direct phone number or contact information for a supervisor or manager because the public customer service number has been largely unhelpful. When I have reached someone by phone, I have typically been told that a ticket would be created, but I never received follow-up on those tickets. At this point, I am not asking for anything beyond what was originally offered. I am simply asking they honor the partial refund they offered via email and social media, and to provide a way to speak with someone who has the authority to resolve this matter

I contacted the company because the greenhouse gets too hot as there is not enough ventilation. I have used two fans to extract the hot air and cool the plants. Their response, instead of giving me options for installing a fan, or any other way to increase circulation, was to open the door and vents. The most ridiculous response ever and i would not recommend the product. I live in the Pacific Northwest and it doesn't get that hot! Last summer I lost a lot of plants due to the heat inside!

Buyer beware! Ordered a gazebo and it arrived with a hole in one of the roof panels. I have been trying for a month now to get the issue fixed, simply asking for an ETA on the replacement part and they are unable to definitively even give me a timeline. They suggested we patch it..I didnt pay $1400 for a hard top gazebo that is not 100% HARD TOP! Customer service just continues reiterating the same line and fails on actually fixing the issue.

DO NOT BUY FROM VEIKOUS!!👎💩😡 The parts don't fit correctly and Veikous does not want to honor their warranty. Their customer service is very poor, no matter how many pictures or proof you send, they find a way out of helping you. Very dissappointed.. Poor instructions small two dimensional unclear pictures. I ended up having to fix the raised garden bed myself by installing metal support brackets. I bought the raised garden bed, the bottom pieces of wood kept falling out and did not fit well in the grooves. They were a bit too small. I assembled it with much difficulty due to the instructions. I was hoping for the best, but with the weight of the dirt on top, 2 out of the 3 boards fell through. I sent pictures from the bottom. Customer service wanted me to measure exactly each piece of board and make pictures from the top. Whatever proof I offered did not seem to be good enough to honor the warranty. Very disappointed, very poor and unhelpful customer service!