M R.
Account Locked With $115 Pending — No Explanation, No Response
My experience with Vegas Builder has become extremely frustrating. I had previously used the site normally and successfully received two redemptions of $154 and $169. On September 5, 2026, I submitted another redemption for $115. My account was subsequently locked without any email, warning, explanation, or notice as to why. The $115 redemption remains unresolved. I contacted Vegas Builder directly asking them to explain the account restriction and address the outstanding redemption. I also made it clear that I was willing to provide any identity verification or other documentation they required. They have failed to respond at all. My concern isn't simply that my account was restricted. A company may have legitimate reasons to review or restrict an account. The problem is locking a customer out while a redemption is pending, providing no explanation, and then not responding when the customer attempts to resolve the matter. As of October 3, I still have no explanation for the account restriction and no resolution regarding my $115 redemption. I will update this review if Vegas Builder responds and resolves the matter. ===== Update as a response ===== Thank you for responding here. Unfortunately, your response does not address the primary issue raised in my review. You state that, “When an account is closed, we send an email to the address registered on the account explaining the reason for the closure.” I have checked my email, including spam and junk folders, and I have not received the account-closure email you describe. If your records show that such an email was sent, please resend it to the email address registered on my account. More importantly, your response does not address my outstanding $115 redemption submitted on September 5, 2026. I previously received redemptions of $154 and $169 without issue. The $115 redemption was then submitted, my account became inaccessible, and despite my attempts to contact Support directly, I have received no substantive response explaining what happened to that redemption. I understand that you cannot discuss private account information publicly. I am not asking you to do so. I am asking that your Support team respond to the communications I have already sent from my registered email address and resolve the outstanding $115 redemption. If VegasBuilder responds privately and resolves the matter, I will update this review accordingly.
Response from VegasbuilderOct 5, 2026
Hi, We’re sorry to hear about the frustration this situation has caused. When an account is closed, we send an email to the address registered on the account explaining the reason for the closure. We recommend checking your inbox as well as your spam or junk folder, as these messages may occasionally be filtered there. We take account closures very seriously, and any decision to close an account is made in accordance with our Terms & Conditions and following the appropriate review of the account. For security and privacy reasons, we’re unable to discuss specific account details publicly. If you still cannot locate the email, please contact our Support team from the email address associated with your account so we can assist further. Best, The VegasBuilder Team