Kdv
Nice customer service
Good 1010101

Vegasbuilder is listed under Gaming.
Vegasbuilder (vegasbuilder.com) has 326 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Kdv
Good 1010101
Jessica D.
Honestly appalled at the gross mismanagement and miscommunication regarding my husband's attempt to create an account after I created mine, resulting in him being temporarily blocked and then upon contacting support being called to his account was permanently banned without any explanation and they would not be discussing any details further, he was of course upset about this as I was too because that doesn't even make any sense, about 24 to 48 hours later, what he's telling me about it I told him that that has to be an error because there's absolutely no way that you were flagged or anything immediately after sign up unless it was our Wi-Fi network pinging my account being created and then thinking your account being created, and wrongfully so I can get as two accounts for one person when it was not, so I told him to contact support and request a supervisor to try and correct the issue, during that time he was under the impression that since his account was probably closed that meant it was deleted and since he never used it at all, he only ever signed up with a Google account and then immediately got the temporarily locked message, and then permanently closed that meant deleted and it it would count as trying to read a second account if after that transpired he was attempting to create an account because he never actually had or used one, I let him know that he needs to keep request a supervisor because this was done in error & when he does they then say he was permanently closed for 2 accounts BUT HE DID NOT HAVE 2 - HE TRIED TO MAKE 1 & WHEN HE EMAILED SUPPORT THEY SAID AFTER REVIEW HE THEY CLOSED HIS ACCOUNT AND WOULD NOT BE PROVIDING ANY INFORMATION REGARDING THE MATTER!? And of course now that I explained to him he needs to keep keeping emailing til they accually allow him to show proof this was done incorrectly and allow him to show proof, and now he has 2 accounts- I have never had anything like this happen especially with without verification of if I have 2 accounts or if I know there are too or if it's actually just the same ip do to WiFi - definitely not the way this should have been handled form the beginning & it's disappointing to keep going back and forth when they could have fixed it
Response from VegasbuilderSep 8, 2026
Hi Jess, We’re sorry for the frustration this situation has caused. We do want to clarify that account restrictions and closures are not made arbitrarily. Any action taken on an account follows our internal review process and is handled in accordance with our Terms and Conditions. In this case, the account has already been reviewed and the decision will remain in place. The account will remain permanently closed. For security reasons, we’re not able to provide the specific internal details or criteria used during account reviews. We understand this may not be the outcome you were hoping for, however, we appreciate your feedback regarding the communication throughout the process. - VegasBuilder Team
Joseph B.
Great site quick redempt
William
Great games fast redemption
Amy C.
So far it’s been great redeems in under an hour!
Ben
Tried this place out for the first time. To many consistant losses on spins and only hit one bonus with low payout. I won't be back
Response from VegasbuilderSep 8, 2026
Hi Ben, We’re sorry to hear your first experience with VegasBuilder didn’t meet your expectations. We’d really appreciate the opportunity to take a closer look at your account and review your experience with you. Please contact us at [email protected] and reference your Trustpilot review so our team can locate your account and assist you directly. We hope you’ll give us the chance to look into this with you. -VegasBuilder Team