Tanzi B.
Awesome customer service
Awesome customer service. The company replaced my bracelet with no hesitation. I will always continue to shop and refer this company to friends and family.💯💯💯💯💯

Since 2017, we have been dedicated to high-end jewelry customization.We aim for lasting customer friendships, not one – off deals. This demands top – notch products and service.This why repeat customers make up a huge portion of our client base.
Vcasale (vcasale.com) has 78 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Tanzi B.
Awesome customer service. The company replaced my bracelet with no hesitation. I will always continue to shop and refer this company to friends and family.💯💯💯💯💯
Stephanie B.
I ordered package from vashale and have not received it’s been almost month, they keep offering refund but haven’t seen it also say they were expediting my package that was a week and half ago and still no package! I think they need shut down stop scamming people!!
Response from VcasaleJan 23, 2026
Dear We take full responsibility for our customers. I sincerely apologize for the situation you are experiencing, and we recognize that not providing you with the best experience is our issue. If possible, please contact us and let us know the problem you are facing. Currently, I do not have your order number, which prevents me from providing you with the best service. Thank you for your understanding. Best regards,
No X.
Order never received. This was costumer service response: If you have not located it, you may contact your local USPS office to inquire about the delivery details. Since we are not the recipient, we are unable to obtain information on how the delivery personnel handled the package. For your convenience, here are the contact numbers for the USPS headquarters in the United States: 1-800-222-1811 or 1-800-275-8777. First and last time I make a purchase with this website.
MARSHA F.
Customer service is amazing. Had a problem with shipping and they resent the order. Very happy with the quality of the jewelry I ordered. Looks and wears amazingly.
Zee H. K.
Great customer service
Farhana R.
FAKE. This company is using my REAL van cleef collection video ILLEGALLY to sell their fake, counterfeit products all over the internet. Do NOT buy from this company. I do not endorse fake jewelry. False advertising, fake products, disgusting.
Ben H.
MISLEADING AND UNTRUSTWORTHY. Uses false advertising, stealing other people's content to play it off as their own. Have seen videos on Instagram and Facebook of another creator's content that they shamelessly (and illegally) used as their own. The funny part is that those products in the video are actually authentic, meanwhile this company is deceiving customers by showing authentic products while selling counterfeit goods. Legal action is currently being pursued.
Laura B.
Excellent quality and gorgeous pieces. Transaction was smooth and easy - I will order again