VAVAReviews of vava.com

very bad customer service, i bought vava projector from their website that shows ship date of 2-3 business days, its almost a week now and still not received any shipment.

This company is poor on customer service and their return policy sucks I bought a 4k dash cam because the $35 regular vava that I bought at bjs record when it feels like someone rubbed the side of my car the regular camera could not prove the guy wrong so I choose to upgrade to the 4k for $199.99 from Vava.com so I bought it online after I bought it I reviewed the website after I realized I am not the only experiencing the this craziness I decided to returned the product before I received it which I did I have been fighting and calling for my refund they received there product unopened telling me I have to wait 10 day to verify my fund to returned my it is almost 15 days still cannot get my $199.99 back please stay away from this company they sucks.

Agree with all the bad reviews. Baby monitor worked fine for a month or so before losing connection and not working at all unless it was in the same room as the camera. Automated stock responses from customer services including the advice to remain within 5-6 feet of the camera. Obviously if I am close enough to see my baby then I hardly need a monitor. Embarrassing.

I supported this company's Kickstarter campaign for the VAVA Home Cam. Well over a year late the base station and 2 cameras finally arrived. First off, their claim that their cameras would go one year between charges was completely false. You are lucky if you get 2 months of use between charges. Secondly, one of the cameras was faulty right out of the box and refused to connect to the base station. I spent the better part of a year and a half being bounced around to different service and support people. I did everything they asked including doing factory resets, powering down the base station etc., etc. I provided all of the documentation that they requested and finally was told by one of their support staff that my camera was indeed a batch of cameras that was known to be faulty but had been sent out to customers anyways. The camera is still well within its two year warranty, but then the next kicker came. They informed me that they no longer make this model of camera and that the newer version is not compatible with the original base station. I was promised a partial refund upon management review. I was told that they would get back to me in maximum 48 hours; that was about two weeks ago. Since then their support staff refuse to even acknowledge my e-mails. If you like getting shoddy products with even worse customer support, then go ahead and throw away your money with this company. They don't even earn a one star review, but unfortunately Trustpilot does not give a zero star rating option.

Got the baby monitor as a gift at my shower from an elderly family member. The monitor worked for 2 hrs then completely shut off and would not turn back on or charge. Contacted Vava and was told there was nothing they could do without an order number. I had to call the woman who gave it to me and try and have her search your email for the order number which she could not find and she did not remember where she purchased it from. This was very awkward and embarrassing for both of us. I called Vava again and to explain the situation to them and they said that there was nothing they could do! I just wanted to send back the monitor for a replacement. It is their product that was sent faulty and they would do nothing to remedy the situation. Now I have a monitor that does not work and the women who bought it for me is out $150! Wrote a review for the monitor on their website and it never got posted by them! No wonder they only have positive reviews!! Scam.

The Camera has a power micro USB cable with built in GPS module, the cable stopped working suddenly even though it never been touched or moved because it's tucked in under the car headliner. So the camera stopped working...well you can't buy the cable because it's not available anywhere!. I contacted the manufacturer! Worst customer service experience I've ever encountered, nothing but a bunch of liars been giving me the run around for a whole month with no solution. And all for a few dollar cable that I can't even buy anywhere otherwise I would've. I called them more than 15 times and I waisted so many hours on the phone with them for NOTHING! And by the way the camera still under warranty. Now it's useless or I can just use a regular phone charger cable which is going to eliminate the GPS and speed feature on the camera(The main feature I bought it for). At the end of the manufacturer lying episode...they told me that there's nothing they can do and I have to contact Amazon where I bought it from!! It's not like they are the one who sold it on Amazon!. Extremely poor low class customer service. I won't recommend to any one to buy this product especially from a company with this morals.

Never doing business again with this company. Ordered a baby monitor and was told. 2 -5 business days for delivery. Order wasn’t happening and I called them and then they said oh sorry for the inconvenience but it will take a few weeks. Took my money out of my bank account right away though. Never again.

I ordered one 2Tb SSD from VAVA via their Indiegogo campaign. After some time I received it and was pleased enough with it that in March/21 I ordered a second unit. They took my money with no problems. I have tried several times since to find out when my 2nd 2Tb SSD would ship and was told "in a few weeks". A few weeks ago they finally admitted they could not provide my SSD for "months" and would I accept 2 x 1Tb SSD and a multi-hub. I told them I only had one connection (and since it uses high power, it is not an idea to use a hub). Since then I have heard crickets. So now they have my $$ and I have no idea if they will ever fulfil the order I gave them in good faith. (I use a different email with VAVA which I will provide as needed)