VAVAReviews of vava.com

Vava 'Outlet' items carry a very different return policy, one not clearly defined on the manufacturer's webpage. One section (conveniently located directly under 'Add to Cart') states 'Complimentary Shipping & Returns'. However, a very callous CSR referenced a section at the very bottom of the webpage that displayed a very different return policy that only applied to defective items. I was also told 'We would like to clarify that the item purchased was a refurbished product, and this information was clearly indicated on the product listing at the time of purchase' - however this was not (and still is not) indicated on the webpage in any form.

I am really disappointed with Vava’s products and customer service, but I have now finally received a judgment showing that I am legally right and that Vava must pay compensation. I have had an ongoing case with Vava regarding my Chroma projector. After a long time of writing and demands from Vava for documentation from me, Vava ultimately chose, without any form of argument, not to recognise my claims. Therefore, I took the case further and attempted to mediate through various agencies. Vava also refused to participate in this. Consequently, I filed a case at Copenhagen City Court against Vava’s European representation. The judgment has now been delivered, and Vava has been ordered to pay the full purchase amount and legal costs to me (case number: BS-49170/2024-KBH). Unfortunately, Vava has closed their representation in Europe, and Vava’s customer service is now refusing to respond to my legally binding claim. This is obviously not a surprise, but I still want to share my story, which shows that although it will be difficult to recover the outstanding amount, there is now a judgment that at least proves that my complaint was justified. And perhaps others can use this info to raise potential claims against Vava.

I’m writing this as a really disappointed parent. We purchased this baby monitor because being able to see and hear our children at night is incredibly important for our family’s peace of mind. For a long time it worked well, which is why this experience has been so upsetting. Recently the parent unit completely stopped working. It will not hold a charge and now will not power on at all — even when plugged in. That means the entire monitor system is unusable. As parents, we rely on this device every night to monitor our children, so suddenly losing it has been incredibly stressful for our family. I reached out to customer support hoping there might be some understanding or help, since this appears to be a device failure from normal use. Unfortunately, because the monitor is just outside the warranty period, the only option offered was a small discount toward buying a completely new unit. No replacement, no refurbished option, and no real solution for a product that stopped working entirely. I understand companies have policies, but it was heartbreaking to be told there was nothing that could be done when this is a product designed for child safety and monitoring. The support team was polite, but the outcome left me feeling very let down. I truly wish the company had shown a little more compassion or flexibility in this situation. I hope sharing this experience helps other parents make an informed decision.

Camera works ok but trying to get another mount is like pulling teeth. So with that being said and no one to get a call back from or an email. I would not recommend this dash cam....

I am so disappointed with VAVA. My four-year-old projection TV started going into Eco mode and immediately shutting down due to high temperatures. After going back-and-forth multiple times with Vava, and following their recommendations on home fixes, they finally told me they believe it is a sensor. They told me it would be approximately $1200 and 6 to 8 months for them to repair it. This is such horrible customer service. I would never recommend this product again. Be warned if you have any problems with your TV, you probably now have a $3000 paper weight.

These monitors are cheaply made and do not last, and customer service is terrible. My first monitor started making a loud buzzing sound 3 months after starting to use it. Vava replaced it, but made me send my monitor back before sending a new one. They did not send the replacement for over a week. As a new mother this gave me anxiety and I purchased a different monitor so I didn’t have to be without one. The replacement monitor Vava sent only last 7 months, then the kickstand fell off and started blacking out off and on. Vava refused to fix this issue because I was outside the original purchase window of 12 months. I am extremely disappointed that I have had two failed monitors and Vava does not stand behind their products.

This company is terrible stay away!!!!! I order the 8” monitor with 3 add on cameras. They allowed me to order and then emailed saying they didn’t have add on cameras. I tried (sent multiple emails) immediately to cancel the monitor but they ignored my emails and sent anyways. Now I will be charged shipping to return for their mistake. Not an honest company and not reliable products. Stay far far away!!!!

First, during the projector buying process they requested my U.S. driving license. Don’t fall for it as no merchant has right to do so. Then they kept spamming me with unsolicited emails. Even after reporting it twice and them confirming they removed me from mailing lists it keeps happening. They have no respect for customer rights. Never ever any business with them or alike company.