VAVAReviews of vava.com

WORST customer service. I think they’re all robots. I explained my issue so many times in so many different ways, and there’s no resolution. Do not buy from this company. Their website is misleading. Their customer service is horrible.

I Lost Everything using their SSDs. After 2 years their SSDs get corrupted and cannot be read by my M1 Macbook Pro. Avoid like a plague and stick to better known brands like Samsung and Crucial etc..

Purchased an outdoor camera system from a second hand dealer new in the box . Tried to set up the cameras and that’s when o found out there website that supports the cameras doesn’t work and hasn’t worked for awhile. Contacted VAVA and was told by there rep that there aware of the issue and at the moment there’s nothing they can do about it,,..,,, I’m still in disbelief .

Alright, I bought their product new from another website a few weeks ago but the rear cam was having issues with video. Tried to contact their customer support, told them what was wrong and provided proof of purchase. Then asked me to send photo/video of the issue multiple times so their "engineer" could check and diagnose the problem? Had me wait a month without a response, so I followed up asking if I could just buy a replacement rear camera cable (since they ignored me when asking about warranty to cover it). They said sure, but would have to check with their engineer if they even had the cable in stock, and then have to pay for shipping. Been over a week and haven't even gotten a reply for that. Frankly, their camera is basic and functions as intended, I just wish the rest of it would work. You can test your luck and buy their products and pray they work long enough before having to risk contacting their worthless customer support services. Their support was frustrating and couldn't solve my problems in a timely fashion, making me think they're just delaying the inevitable dissatisfaction with their crummy products. BUY ELSEWHERE!

If I could give 0 stars I would. Purchased a baby monitor thay stopped charging after 10 months of use. Contacted customer service who at first wouldn't even help. They then admitted there is a fault with the product but no willing to help. Now out of pocket and without a working monitor. Avoid at all costs. The worst company I have ever dealt with.

Bought the vava chroma for $3,400+. After 6-8 months a dead pixel occurred. I contacted support for advice and nothing resolved it after troubleshooting. They then offered to replace the projector. I was a bit skeptical, so I was not going to send it out and just live with the dead pixel. After 1+ months of not sending it, VAVA’s support team contacted me to send the projector back so they can replace it. It’s been 6+ weeks and they have not sent a replacement because it was sold out. The support team did not notify me the product was sold out and did not have a unit to replace it before asking me to send the product back. They also promised it would take 2 weeks for the replacement to arrive. Now I’m here robbed of $3,400. Stay away from this company.

I bought VAVA's1080 baby camera and monitor. After 3 months the monitor LCD started showing vertical streaks. You can see the LCD went bad, especially when you turn it on or off against the dark background. The monitor is unusable, blurred and distorted images. After almost a dozen back and forth emails almost everyday along with picture of the issue. It's been 6 days and nothing. They stopped responding to me. I sent 3 emails asking for updates and nothing. I've been ghosted. Worst customer service I've had yet.

Bought their outdoor security cameras 14 months ago. They stopped supporting and shut down the system. They will not offer anything to continue business. FYI, they have been kicked off of eBay.