Vastitch Reviews | Read Customer Reviews of vastitch.com

Vastitch Reviews | Read Customer Reviews of vastitch.com

Vastitch reviews

260 approved reviews, newest moderated first

Dee
Jun 6, 2020
Worth the wait!
Worth the wait! A lot of people have been complaining about shipping being slow - they make the leggings once they are ordered and trust me, its worth the wait. I've ordered from this company before the pandemic and it took a little bit longer than I thought it should have even then - but when I went back and checked the website, I read that Vastich makes them on demand. As a result, the leggings I got are very high quality, fit like a glove and I got so many compliments on them. They are high-waisted, which is something that is hard to find these days. I wore them all day long - super comfy! I have since placed another order on May 19th. Can't wait to get them! I am wearing them on July 4th.
Response from VastitchJun 9, 2020
Hi Dee! We truly appreciate your kind understanding and extra patience for the long wait. :) Thanks for doing another business with us. Stay safe! :)
Report
Kathy
Jun 4, 2020
Disappointed
I ordered two pairs of capris on May 15 and have not received them as of today. I did email them to check on the status of my order and I got an email but it seemed like a generated email. I will stop payment with my bank if I don’t get a response within the week.
Response from VastitchJun 5, 2020
Hi, Kathy! We definitely understand your disappointment and we would like to apologize for the delay as the last weeks have been very challenging for us both in production and shipment due to some restrictions on the labor force and everything that concerns all manufacturing works. But please let us have the order details by sending it to our support team, [email protected], or if you feel comfortable providing it here, we would greatly appreciate it. Rest assured that we will go above and beyond to help you with this matter. We'll be looking forward to your response. Thank you and keep well!
Report
Elizabeth B.
Jun 2, 2020
EDITED: They resolved my issue quickly!
*****EDIT: they resolved my issue quickly and sent out my leggings and I received them yesterday and the are super cute. They are comfy and soft. Thanks for resolving my issue!!! I have Been waiting and waiting on my order for weeks now. And every time I email and ask about it they just send me the same thing: an order summary instead of an actual email apologizing for a delay or letting me know what’s going on. I wish I could actually review the leggings but since I haven’t gotten them there is no way for me to do that. But I am reviewing the website itself and I feel like the customer service could be a little more honest and telling me exactly what is going on. It’s very frustrating to hit a wall when you are asking for someone type of communication other than your order summary.
Response from VastitchJun 3, 2020
Hi, Elizabeth! Our apologies for the delay and inconvenience you've had on your first order from Vastitch. As per checking, your order has already been processed, but I already have this concern escalated to our manager and we will get in touch with you within the day. Again, we are very sorry for the hassle this has caused.
Report
Tracie Delosh T.
May 25, 2020
They are high waisted true to fit and…comfortable
They are high waisted true to fit and very comfortable! Just purchased a second pair!
Response from VastitchMay 26, 2020
Hello Tracie! We really love to hear great compliments about our product! Thanks for sharing and for your second purchase ;)
Report
Christine H.
May 25, 2020
I wish I could review my merchandise UPDATED
I wish I could review my merchandise, but I haven't received it yet. I ordered two pair of leggings and a jog bra on April 24, 2020 and I keep checking on my order and haven't received anything yet. I spent $185.00 on items and they are nowhere to be found. They keep emailing me and telling me my order is processed and nothing. I have ordered many things online and everything has arrived except for these items. There is no phone number to call, I keep getting a stock response and I was really excited about this, but I am not getting nervous that this might be a scam. The website looked great and I keep reading these great reviews, I wish I could have the same experience. I am going to wait until they get back to me, but honestly, I am not really happy with this experience right now. **Update...the company got back to me right away and I finally received my merchandise and I do love it. Soft, comfortable and really great quality! Thank you
Response from VastitchMay 26, 2020
Hi Christine! We are very sorry that you still have not received the Sports Bra and 2 pairs of leggings that you purchased from us on our website on April 26, 2020. The demand for these popular items has exceeded our expectations, and our stock was depleted. However, it has been confirmed by our processing team that these were already processed but having delay issues with the shipment due to the current situation worldwide. We understand that as a customer when you make a purchase you expect to receive your product in a timely manner. We know that we have let you down, and for that, we are very sorry. I will personally monitor the shipment of your order # 10750 and send you an update within 24-48 hours via email. Again, we apologize for this inconvenience. Sincerely, Vastitch Team
Report
Megan C.
May 17, 2020
Great designs and great quality
The designs were what made me click on the ad - I have never seen anything like them! The quality and comfort is what made me go back to buy another pair. Love, love, LOVE!
Response from VastitchMay 18, 2020
Thanks, Megan! We really love hearing those magic words! Stay fit and safe, lovelots ;)
Report
Amy G.
May 16, 2020
LOVED the pants so much I went back and…
LOVED the pants so much I went back and got two more pair :)
Response from VastitchMay 17, 2020
Hey Amy! Many thanks for the repeat business, and glad you like the first Vastitch pair you got ;)
Report
Alicia S.
May 14, 2020
Vastich leggings are super soft and…
Vastich leggings are super soft and cute! I have loved the 2 pairs I have received, so far. I just ordered 2 more pair.
Response from VastitchMay 16, 2020
Hi Alicia! Thanks for ordering again, and we're glad to know you're satisfied with our product ;) Stay safe!
Report