Tiffany
One good point, rest poor
I received a gift card for Christmas. I wanted a plain, black pair of leggings. I couldn't find any on the website so I contacted customer service. They informed me they didn't have a solid pair of black leggings. I did an internet search and the search came back with "Raven Black curvy." Their curvy line had solid black leggings but their customer service didn't know they did. I informed their customer service and they said they would tell marketing. POOR! I am very behind on the leggings trend. I put in my measurements for sizes. My waist was one size, my hips another. I asked for help. I explained that this was the first pair of leggings I was purchasing and explained the measurement problem. CS asked what size of leggings I normally wear. I again explained I don't buy leggings but I knew my measurements, here they were again, and what size of leggings should I purchase. AGAIN, they asked what size of leggings normally wear. ... Are you not listening to me? I said I haven't purchased leggings before. I said in pants, I normally wear a small. They suggested I purchase a small. WRONG. I have a long torso which means their small leggings clearly don't fit in the crotch area and create an undesirable outline. I had trouble using the gift card. The gift card was for $50 but something went wrong in their system saying it was for $75. They honored the $75. GREAT! I got the "solid" black pair of leggings only to find white fluff sticking out of 90% of the seams. I did a review search and found that was a common complaint. It made the leggings look tacky, like lint was sticky to them. I contacted customer service asking if this was normal or not. NEVER HEARD BACK. POOR! I eventually dyed the leggings using Rit fabric dye. Even then, the dyed leggings couldn't hide the lack of space in the crotch area. If you are looking for a solid pair of leggings without lint, look elsewhere.
Response from VastitchNov 26, 2021
Hi Tiffany! We are sorry that your experience at Vastitch didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at [email protected]. Again, thank you for your feedback!



