Vast.aiReviews of vast.ai

Response from Vast.aiJul 1, 2025

Hi al al, Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the issues you experienced with your GPU and the support you received. The experience you described is not the standard we aim to provide. Our support team's goal is to resolve technical problems, and the advice fell short. We want to investigate this immediately, but we have been unable to locate your account or any support tickets under the name "al al." Please, could you reach out to us directly at [email protected] and reference your Trustpilot review? If you could provide your account email we can refund any charges and see what happened with the service. We value your business and hope you will give us a chance to make this right. Sincerely, The Vast.ai Team

Response from Vast.aiJun 18, 2025

Hi James, We’re really sorry your rental didn’t meet expectations. We’ve just sent you a private “Request information” via Trustpilot. If you can share the e‑mail or rental ID linked to your account, we will: Issue a complete refund for the affected period, no questions asked. Review your past support tickets so we can tighten our first‑response time and improve. If you prefer, you can also reach us 24 / 7 at [email protected]—please mention this review so we can route your message straight to an engineer. Thank you for bringing this to our attention. Your feedback helps us improve the platform for everyone. — Vast.ai Customer Success Team