Chris D.
Appalling returns process for faulty bike
The bike arrived very well packed, requiring cutting away much of the box and protection. The bike took three hours to assemble and then displayed an error code. The company advised disconnecting the motor and reconnecting the motor but the error code remained. Company said that they would build a new motor, 30 days, ship so that we could install the new motor. As the item was faulty, the onus is on the seller to replace the item, but they have refused to arrange for collection of assembled bike, insisting that it is disassembled and returned to them by carrier. This necessitated 3 hours work on our part. We will ask for compensation for this time, unlikely to get any! Do not buy.



