VARON Oxygen ConcentratorReviews of varoninc.com

I received a malfunctioning unit. When I first contacted the company, I got the same generic email response twice. Then an actual correspondence started. I described the problem thoroughly. I am comfortable with electronics and medical devices. I was asked several times to make videos. I did. I didn't get anywhere. When I opened a case through Paypal, I was still asked to make another video. Finally, the company confirmed that the unit was functioning. However, the company expected for me to pay the return shipping cost. I subsequently opened a claim through my bank and got the money refunded. I then purchased an Inogen through Main Clinic Supply. The customer service at Main Clinic Supply was exceptional and I am pleased with the Inogen.

BEWARE of the customer service in the EU. 1. I never received the additional batterie I ordered because the delivery company (GLS) Can't find the address. Strange as I get Amazon packages almost every week and my address is on one of the main streets downtown. 2. My doctor recommended a different spec machine so I have to return the one I ordered from VARON. The support email folks (from China) gave me the run around for a few weeks. Finally I got a destination address to send the machine back. However I still don't have a phone number which is mandatory to give delivery companies. Google doesn't find any phone number in the EU. Highly recommend trying a company that has customer service located in the EU. Will update if this experience has a better ending than what's happened so far

Pedí un producto y quería devolverlo y nadie contesta a mis emails o whatsapps, con lo cual no he podido devolverlo

Nach zwei Jahren und einem versicherungstechnischen Restwert von 595€ ist das Gerät Schrott bzw. VARON bietet keinen Service oder Reparatur. Zum Glück haben die Kunden bei Amazon gekauft und über eine Versicherung das Gerät zusätzlich versichert. Kann man hier keine Minussterne vergeben ... der eine Stern schon zuviel. Matthias Techniker in der Gerätereparatur

Ein Sauerstoffgerät bestellt inklusive Zusatzakkus in Summe 898 Euro. Bei der Zahlung über PayPal hatte ich schon Bauchschmerzen. Lauter chinesische Schriftzeichen. Die Schwiegerellis wollten aber unbedingt dieses Gerät also bestellt und bezahlt. Paket kam auch relativ zeitnah. Allerdings wurden in der Beschreibung die Zahlen der Sauerstoffkonzentration überklebt. Zusatzakku war ebenfalls nicht dabei. Also die Firma angeschrieben und mich beschwert. Wir fühlten uns getäuscht und wollten das Gerät zurück senden und unser Geld zurück. Da ging das Theater los. Emails hin und her. Antworten kamen meist mitten in der Nacht und schwer verständlich. Nur Herumgerede und permanentes Rausgerede. Vom Druckfehler war die Rede und das Überkleben war in Ordnung da die Werte ähnlich sind. Irgendwann kam ein Rabattangebot von 20 Euro. Ich öffnete bei PayPal einen Konflikt. Ich wollte die Rücksendungsadresse, bekam die aber nicht. Auf dem Paket war eine Adresse hinterlegt, allerdings ein Logistik Umschlagplatz. Dann drohte ich mit einem Anwalt. PayPal entschied zu meinem Erstaunen für die Firma, das das Überkleben der Werte kein Betrug oder keine Täuschung darstellt. Käuferschutz das ich nicht lache. Enttäuscht von PayPal bis zum geht nicht mehr. Geld bekamen wir dann zurück. Allerdings wurden 15% Bearbeitungsgebühr einbehalten. Hier schalteten wir einen Anwalt hinzu. Zwischendurch ca 3 Wochen später kam der Zusatzakku. Das Herausbekommen der Rücksendeadresse war ebenfalls wieder quälend lang. Also wer kann Finger weg von diesem Unternehmen. Getäuscht und hingehalten und keine Unterstützung von PayPal.

DO NOT BUY THIS! Do not waist your money! This company doesn’t honor the warranty, it is made to be disposable, works for a few times only.

I must agree with the review from Shane. We had similar experiences with dealing with customer service. We made an error and ordered 2 units. With in 15 min or less we used the on line chat and waited and waited and waited, no response. We did call customer service and was able to speak with someone that assured that they could stop shipment of 1 unit and just ship 1. That did NOT happen and the reason the gave is that it was to late...Hmmm did not even ship from their CA warehouse until the 12th. So we waited to the units to arrive. During this time we were asking about a return shipping label, etc. Response was that we would need to pay for the shipping and that they were waiting on the warehouse to send a shipping address (very odd) This took us into the end of July when they finally sent us the shipping address...it was to another customer and the gave us their customer information. Called the customer to inquire if they had received the product so the refund could be sent. What a surprise for them! What an invasion of their privacy. (Very Nice Person) Does this mean that I am now an employee because I shipped a unit to a customer? Was there a HEPA violation? Numerous attempt were made for the company to reimburse me for my shipping cost and as of today they are refusing to reimburse the cost. Which the cost was considerably higher than if they would have had it shipped back California warehouse. NOTE: when sending emails you always received an automated response with the rules, promotions, products then 12- 14 hours later you might get a response to you inquiry. Calling the customer service number was a better joke, "leave you name and email address and we will get back to you in 12 hour" In my world customer service sells you product and keeps the client coming back there is absolutely none here.

My Husband has COPD and recently ordered a portable oxygen concentrator from this company. This was a huge mistake - the machine is not fit for purpose. It does not supply anywhere near enough the correct amount of Oxygen and is extremely noisy making it completely unusable. However, having realised this, we are now unable to return it and get a refund - how can that be correct - let alone legal. I would avoid this company like the plague - We are currently £600++ out of pocket as the company will not allow us to return equipment that is not fit for purpose or as was described.