VARON Oxygen ConcentratorReviews of varoninc.com

Very surprised to see positive reviews of a company I know to be deceptive. Bait and switch is how I’d characterize them. Their advertising goes on and on about 90% oxygen concentration but their entry level is only 30% concentration which is not something they tout prior to the sale. Be very cautious when dealing with these folks, they will ship you something from China which you will never be able to return and they will offer you a small credit to shut you up.

I received my nt-5 concentrator tonight, plugged it in, it ran fine, but when I put my Salters labs pro 2 ultrasonic oxygen indicator tester on it, there was 0 % oxygen being produced.hopefully this will be corrected, big disappointment.

I purchased an NT-5 with two extra batteries and and an extra charger. Received in Jan '24. My husband maintains a 95% saturation on a 3ltr. flow with his home unit. After 20 mins on his new unit, his saturation had dropped to 86%, he felt weak and out of breath. I emailed the company and after several days of them trying to have me purchase another unit, I was told they couldn't refund the extra batteries ( they were unused) or the extra charger and they would charge me an $80 return fee. I asked for a phone number for several days. When I did receive phone contact number, there was no answer and no voice mailbox. I was told $200 would be deducted from the full refund amount and they had to receive the item within three days (I only had the unit for so weeks total). The address I shipped it back to was a home in Corona, CA - not a business address. I am very dissatisfied. The company claims it wasn't a faulty machine, but it sure didn't work satisfactorily so I don't know how they can make that claim. Shady business, all the way around

Had problems with the unit the day I received it. Removed it from the shipping container and 2 very long screws fell out of the bottom. Alarm sounds and LEDs flash after about 1 min 30 secs. Telling me I'm not inhaling strong enough, believe me I am and I had a healthy person use it, same problem. Several emails to customer service. Bad and no response. I sent a video of exactly what is going on. Finally was told its the battery. LOL Unit is also connected to external power. Waiting for replacement battery to arrive. Portable unit is heavy and cumbersome. Hours are around 345. Oh was told the unit is fine, ignore the alarms. LOL

The description online does not mention that there is no way to leave the device on for longer than 4 hours. It would be nice if I could turn the beeper off as well.

varon is the worst company, the portable concentrator never has worked correctly and all they say is to send them a pic, like what will that do. they just give you the run around and i'm out a lot of money. i reported them to bbb, but varon doesn't respond, and nothing is happening there so i'm complaining here. i wish someone would have told me to run, don't walk from this company, i also feel the good reviews must be fake.