varlascooter.comReviews of varlascooter.com

I own 9 scooters including hyper scooters. I am on my 3rd Varla. I have had 2 pegasus and 1 eagle one pro. I have worked with Mark and Leo from customer service over the years. Varla customer service is exceptional compared to most other companies and there is never a language barrier. They are also very fair in their claims process, and timely in responses. To put it short, Varla is about the best quality you can get for mid level scooters. Upper mid level quality for lower mid level prices. The eagle one pro uses a lot of the same parts as higher end scooters such as teverun.

Sylvia helped solve an issue with what ended up being a dead battery. We appreciate the simple steps to troubleshoot and get the part replaced that was this issue. My son is happy to ride again.

The Varla team doesn’t disappoint. I had technical problems with my Varla and send a message to support and Sylvia answered in less than a day. I’m happy with the fast the responded and how quick they found a way to fix my problem. Sylvia was a very nice and helpful person thank Varla for making every day better for me.

Immediate response over the weekend. Awesome.

Responsive! Attention to detail was great!

I needed a part that wasn't shown on the website. I sent Leo a email at customer supports and within a few hours he'd created a clickable link to purchase the part from the Varla factory. I am very pleased.

Varla Team are the best , I have not experienced any frustrations within communications for getting parts for my 2 Varla Scooters. They have helped always to assist. One has to be patient for the deliveries especially if this is a Hobby, it is exciting . Everyone love my Scooters - Varla is the BMW of Scooters 👍👍

I bought a Varla Pegasus for my grandson. I have my own Eagle One for two years now and it is fantastic. I ride it almost every day. The reason I stayed with Varla is the strong build of their scooters, and of course their customer service. They have not let me down. Sylvia is fantastic, and I have dealt with her on several occasions. Extremely professional and accommodating. Unfortunately the Pegasus arrived with a defective battery…... these things happen, but it is how the company deals with the issue that is important. I emailed Sylvia right away and the first thing she wrote to me, was “not to worry.” I can’t emphasize enough how reassuring it is to hear that after you have a problem. Sylvia arranged for pick up and they shipped me a new one as soon as they got confirmation that the old one was on its way back. When you’re shopping for a new scooter, it is important to know the company you’re dealing with. I highly recommend Varla, and their customer service is second to none.