varlascooter.comReviews of varlascooter.com

Customer service absolutely sucked!!!

I used the scooter for a couple of days, one rainy day I left it at home and the back tire got wet and it didn't work anymore, I haven't been able to use it for almost a month, I still haven't received the accessories that were supposed to help it work, I asked for an exchange or a refund but they want to charge me for half of the equipment when it's basically new, taking into account that the first few days I ran out of battery after traveling just 20 miles, when it's supposed to last twice as long, I feel very disappointed with the product and I insist, I haven't been able to use it enough to give it a good opinion, it simply stopped working.

Throttle not working no to have a messed up wire ordered a new one still not working

I have emailed and now I will resort back to posting on all social media sites again and report the latest update as your company refuses to respond. I spent $2000 on a Varla Eagle Pro. From the time I purchased it, there were brake problems. The scooter has 84 miles on it and cannot be ridden as it has no brakes. Service sent me a you tube video for a brake flush. I had to hire someone to do this. The brake problem still occurred. Varla sent me new parts for brakes. They had set up a meeting with me on Friday for 6pm my time to walk through installation. I rescheduled my day around this technical support help that Melo from Varla scooter was going to provide. Friday morning I received a call that they did not realize it was Saturday their time. No problem. I asked if I could schedule something on Sunday my time, which is Monday their time for them to provide service. NINE emails later and one phone call, nada. No response. This is completely unacceptable. My Friday and Sunday were ruined due to false promises. And I have ZERO use of a $2ooo scooter. I will now resort to posting on Social Media that customers should not purchase this scooter. Once you make a purchase, you are nothing, And no one is willing to assist. All FALSE PROMISES

Very bad customer service, late replies, and don't have supportive replacement parts, selling you expensive products with just a few years it's worthless

Literally wouldn't replace the battery while the scooter was within the warranty period got June last year asked for battery in February they gave me the run around and literally had a tec contact me 30 minutes before my warranty expired to pretty much tell me to f off

Both tires on the scooter were flat when it was delivered to me. I repumped the tires, but the rear tire continues to deflate gradually, despite my minimal usage and frequent re-pumping of the scooter. It's been trying to get customer service to fix the issue, but no luck so far.

Ordered Varla Pegasus scooter April 1st 2025. The scooter itself is nice looking and very sturdy as far as the build. The first scooter arrived with flat rear tire, rust and corrosion all over bootton, sand and dirt on it from previously being ridden. Returned it for exchange and recieved 2nd scooter with same rear flat back tire, and wonky lcd screen. Had to pay 125 dollars to have tire fixed by professional and no one wants to deal with these scooters cause they are a pain. Varla did not reimburse me for fixing tire and just sent weird text that are not clear on whether they ever will. If you try to leave negative review on their website they will not post it and public will never see it. I Do Not Recommend Varla company to buy a scooter because your scooter will have issues on arrival and there will lots of back and forth nonsense that will get you ultimately nowhere. Even if they do exchange scooter like they did me you will get different scooter with same problem or even worse problems. After almost 3 weeks I was able to rIde scooter for first time but only because I paid to have it fixed myself. I still dont really know if the battery is good because I haven't ridden it but once. I believe that the varla pegasus scooters that are on sale now are all defective from sitting in warehouse so long and they are just trying to get rid of as many as they can. Unless you like uneccessary headache and aggravation get your scooter from sonewhere that will not be hassle if something is wrong with it like Amazon.