Vapor SellerReviews of vaporseller.com

I made a purchase that said I would receive it within 2-7 business days. I received one email stating I would get an email to track the shipping. 7 days went by and I still had not received an email. Then, I emailed customer support expressing my concerns and still after 2 days I did not receive any kind of communication from the company. After that I decided to call and was told they did not have the product I ordered and they were trying to get my order filled by a sister company, "if they have it I should receive an email today". Not very promising to hear if they have it. The company received my money weeks ago and not once wanted to communicate that they did not have the product and it would take longer. The boy I was speaking to on the phone kept trying to speak over me and got mad and screamed at me and hung up when I asked for his name. I tried to call to speak to a supervisor but my phone calls got hung up on. Now they have my money and will not communicate with me. Very sketchy and unprofessional a company. Hopefully no one else has to deal with such poor business skills.

Sent me the wrong product on order number 1330109469, then tried to bribe me to take down a review I had written. I returned my product and was refunded, then they send me an email saying that they will rerun my card illegally if I didnt take down a different review I had written. Don't waste your money, these people need to be shut down.

I had done a bit of research into Vapor Seller prior to ordering, and against the many bad reviews, I decided to order anyways. At first everything was great, fast shipping and the product as claimed. My issue did not come from the original purchase but what came after. About a month into receiving my product, it began to malfunction. I checked the website and learned of their return policy, so I contacted the manufacturer to claim my warranty. For about another month the manufacturer had danced around with me about my malfunctioning mod, it became a never ending loop. Eventually I decided to contact vapor seller mainly to ask for a means to contact someone at Wismec, a customer service representative of Vapor Seller told me not to worry about it, send the mod back and they will replace it for me. I was shocked by the response but greatful. I sent the mod back and awaited a response. After a week or two I contacted Vapor Seller, they would not respond to my emails so I finally decided to call. After calling, they told me they could not replace the mod, I wasn't happy with this, especially after being told they would, but! I was grateful for offer. After further explanation of the trouble with the mod, the lady on the phone told me she would give me store credit, BUT would have to charge me a restocking fee. I wasn't happy with this, but it was better than a broken mod. I agree to the terms and thanked the lady on the phone. Later receiving a email that they will not credit me and I could pay them to get my mod back or just let them keep it. This made me irriate. I would have never shipped the mod and continued perusing Wismec if they hadn't made promises of exchanging the mod and even after they had broken promise of that, I accepted their new promise which was later again broken. This is bad business practice, I have chains of emails with the company to back my claims, now I understand the frustration many seem to have with this company as well. You shouldn't tell people things that aren't true and further more now force them to pay to get their product back after having them ship it to you under false pretenses.

I placed an order with this company on Thursday the 3rd and contacted the company on Monday the 7th only to be informed that they didn't have any of the items I attempted to order in Stock and it was going to take a week tor credit my account. Very unprofessional. After discovering that all items I ordered were out of stock I spent about an hour working with customer service to build an order simular to my first one that would be shipped out that day. After nearly completing the order I was informed by customer service that the manager said they could only issue a refund. To top the whole ordeal off they contacted me offering me store credit to remove my negative review. Sheesh

I ordered a Wismec Reuleaux RX200s 6 days ago and have yet to receive a shipping confirmation. No response to any of my several emails and noone answers theur phones. What kind of company is this? Some fat guy living in mommy's basement? Finish your pie fat guy and send me my product! One more day and I'm disputing the charge with Paypal and my Bank. Ridiculous and disrespectful. They could at least answer their emails or send the product you order. That would be much better. To actually get what you pay for. Unprofessional, that's what they are and should be shut down.

I wish I had found TrustPilot before ordering from Vapor Seller as it would have spared me a lot of anger, considering that my experience with them matches so many of the negative reviews I just now read. I don’t like giving negative feedback but my hope in writing this one is to prevent another frustrating experience for someone out there wanting to purchase from this questionable company.. On 06/21/2016 I ordered an item that arrived 9 days later. This item was so poorly manufactured that it broke at 332F on its first trial. I was lucky that my face was no where near the device when the glass part around the heating element cracked and exploded. I contacted customer service several times - virtually impossible to get someone on the phone and you can't leave a message - before receiving a response. They expected me to pay for return shipping which is outrageous considering that I was sold a faulty product. Finally got someone on the phone, insisted on having them pay for return shipping and specifically asked for my money back, as I was not interested in a replacement of a NON SAFE device. I was told by customer service that my money would be refunded upon receiving the return item. Sent item back, waited the full 8 business days as advised yet still no refund. Contacted seller today on 07/19/2016, asking about where my refund was and was given the tracking number for a replacement item. What?? What don’t they get? Note: The tracking number was issued today, which means no item is on its way yet and that leaves room for many conclusions. Is Vapor Seller a serious e-commerce company that just cultivates poor customer service ? I’ll stay clear of insults when it comes to Vapor Seller but I highly recommend you not omit the negative reviews written here about VS from frustrated customers like me. I will never purchase from them again but will gladly pay a little more for service that honors its customers and deals in quality merchandise. Update 08/08/16 The replacement item was successfully cancelled and I was refunded. However the refund deducted shipping costs to my disadvantage, the odd sum of $14.03. I contacted customer service again, as it made no sense to me why I should be paying the shipping costs (of which there weren't any to begin with) of a faulty item. As expected, there was no response. At this point I have involved Paypal and the dispute has been escalated to a claim, as Vapor Seller remains unresponsive. How do businesses like these survive?

They sold me a battery which is advertised (to this day) as available. I received a confirmation email stating the norm (it will be shipped in 2-3 business days, etc). I waited and waited. NO ITEM NO EMAIL. After emailing them, they claim that the battery is on "back order" but will not remove it from the website (or at least inform customers that it is out of stock). I purchased this battery with no idea it was on back order until the payment went through (what a coincidence). All I want is the item I paid for or my money back. Still, my refund has to be under review while the item i purchased is still being advertised for buyers like me to purchase. UPDATE: Along with countless reviews on this website, my review was flagged by vaporseller.com. First they claimed I was never a customer, then they claimed that my statements were "defamatory". I was simply calling a spade a spade. A company that does not have the products in stock and simply wants you to make a blind purchase is very, very suspect. And I am clearly not the only one who feels this way. Still, I had to remove certain "statements" from my review above. For the record, I didn't swear or use any obscene language. I simply wrote what happened. And truthfully, I don't mind having to edit my review because it gave me the opportunity to include the incident which occurred after I posted this review... ***Before I purchase anything online, I check reviews of the company but I didn't check this site until after my purchase. Every review I found at the time of vaporseller.com were great...NOW I know why... They offer "free gifts" if you'll remove your review. And if that doesn't work, they'll flag your review and hassle the website you posted it on. (Anything to keep the truth from coming out.) They DAY AFTER I posted my review, an employee at vaporseller.com called me and offered me a "free gift" IF I would remove my review from trustpilot.com. I told him I would not remove my review unless I received the item that I PURCHASED and that THEY advertised as being available. He was very rude, but I held my own and he promised me the item would be back in stock in "a week". WEEKS went by with no follow up from them. I had to email them several times and as I predicted- NO ITEM. So I called them and asked for a refund. Again, he was rude. But he sent me an email confirming my refund. Predictably, however, I didn't receive an actual refund until much later. I stand by what I wrote. The whole point of trustpilot is for people to write real, honest reviews of a company, especially if they do things like this. They are selling items they can not deliver. I can only speculate why they would want my business (with all of my information) when they don't have what I paid for. I'll leave that up to you to ponder (since I can't say it here).

These people have horrible customer service on their poorly 'Made In China' vape machines. Good luck getting a refund. STAY CLEAR~!