JA
They cancel parts of your order and…
They cancel parts of your order and process the rest of it. They don't check in to see if missing part of the order has you uninterested in the rest of the order. Also very slow processing times.
Vaporempire is listed under Smoking & Tobacco.
Vaporempire (vaporempire.com) has 18 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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18 approved reviews, newest moderated first
JA
They cancel parts of your order and process the rest of it. They don't check in to see if missing part of the order has you uninterested in the rest of the order. Also very slow processing times.
ERIK M.
Garbage products are mostly defects and forget about customer service sucks! Not a real person and you never get a response.
Pamela B.
I use to order with them all the time. I never shopped with no other vape company. I would always get my orders in a timely manner. Well NO MORE! I made an order Sept 2 it was 180.00 order. I kept looking for a tracking number and there was none made. Weeks go by and nothing. I sent several messages with no response. Then a package shows up from then that I didn’t have to sign for. Which was a month and a half later. Not all of my items was there! Missing juice .. missing 6 boxes of coils and a couple of other things. I reached out with a message and took photos right away.. no response again.. I kept sending messages.. then I get a message that they are having issues with their computer system.. so I waited again . Sent a message again.. then I get this response. Your package was shipped and received. No ! I did not receive everything in that package that I didn’t have to sign for.. btw they charge you for a shipping signature!! So I know this is how they are going to get away with ripping me off my items and money ! Approx 100.00 bucks.. So DO Not order from them! They use to be a great company. But not now! Thank you ! I’m going to update my review now.. they did refund my money after a while.. I did try them again and my order got here very fast with no issues. I have been ordering again from them a lot and had no issues at all! Fast shipping now. I hope they keep up the good work! I will give them 5 stars now!!!!
Nancy
I got expired vapes after waiting weeks
BAT S.
They sent me wrong product and refuses to accept return...
Oliver T.
UPDATE: My recent order says it was shipped. If it actually goes out today I'll change or take down my post. I've been ordering vape online for almost 20 years. I've ordered from every big company. The only company I've ever had an issue with is Vapor Empire because they take forever to ship out your order. Then they respond and say it's being shipped then it's not. If you order from them because you need your products, don't expect it for a long time. I've given them so many chances to redeem themselves, and the same thing happens EVERY TIME. Even if you are saving a lot of money by ordering from them, while your waiting forever for your package you are going to have to pay outrageous prices for ejuice from a local store. I will come back and update this review if they ever redeem themselves. As of today NOT WORTH IT. Flawless vape will have you your product within 3 business days of ordering every single time.
Alexia B.
This place is a SCAM,I ordered 100 dollars worth of vape juice,nothing was never sent out and I couldn't track my package.I looked for a phone number or how to get a hold of them for a refund and there is noway to get into contact with them online,no number to call or nothing please don't order from them it's nothing but a SCAM.
Tammy P.
DO NOT DO NOT order from this web site I ordered over $300 about 25 disposable woofr and more than half of them are not working I will never ever order from this company again they have a no return policy on disposables so you get what you pay for my lost their gain never a customer again I will say I have ordered from the previous and never had a problem but this last order I am very upset about I literally feel like they just took my money