Love the product...especially good for people with breathing problems.... Customer service is very helpful and accommodating... I own two so I am never without
Response from VapiumNov 19, 2018
We are so glad that you enjoy our vaporizers, Jay :)
JC
John C.
Don't buy from Vapium
I ordered an item that wasn't being displayed on your website as being out of stock. When I inquired why it was taking so long to ship, I was told that the warehouse was behind and that the item had not yet shipped. When I asked to be refunded I was told that the order was "in the process and couldn't be stopped even though it hadn't shipped. That just a load of you know what. I've escalated my purchase to a Paypal claim. Then, after submitting the claim, your company said it shipped but refused to provide me with a tracking #. Again, this 8s just another load of you know what. If you do indeed have the unmitigated gall to stills hip this item I'm am only going to return it. I'll also be blasting Vapium all over social media.
Addendum: Response to Vapium's Response
Vapium continues to tell lies. There was absolutely no reason they could have not stopped shipment. Their claiming it was in process and could not be stopped it ridiculous on its face. All that was needed was to press a button on the computer and the shipping department, no matter where located, could have pulled the order. I also find it suspicious that the shipping label, according to UPS, had been created only after my conversation with Ruhan. Indeed I was angry and I'm still disappointed in Vapium's continued refusal to take full responsibility. If I took my sweet time getting the item back to them; it is only a result of Ruhans inability to perform a simple task and stop the shipment. Now Ruhan is trying to place the blame on me and refute my original complaint. I reiterate my review; DON'T BUY FROM VAPIUM. Their customer service does not understand what service means. If you complain and take it to social media they will simply lie.
Upate: Ruhan, continues to lie. Ruhan forgot to mention, conveniently, that I had to remind him/her to send me the return label, hence the additional time for the package to be returned and that I told him/her, after finally reviving the label, that I was busy as it was the holidays and that I would return it as soon as possible. They've got their item back but still fault me. Once again Ruhan likes the blame customers for
Vapium's mistakes.
Response from VapiumDec 6, 2018
If we were able, we would have gladly canceled your shipment, but we were unable to do so. After the product shipped, we asked you to return the product to us so that we could refund you. You resisted this request with much anger, so to appease you we refunded you even before the package arrived. After providing you with a refund as well as a prepaid return shipping label, you went quiet. After several emails, you shipped the product back to us two weeks later. It was clearly of no convenience to us to ship an unwanted order. Despite your staunch disbelief, we would have certainly canceled it if possible.
FF
Frank F.
Seems to work fine so far
Seems to work fine so far. I like the buzzing feature,but the fill bowl is hard to fill
Response from VapiumNov 14, 2018
Thanks for the feedback, Frank! We are scheming up an accessory to assist with this. In the meantime, we recommend using the pick tool as a rake to push the material into the chamber.
MB
Mario B.
Was not happy with the product and…
Was not happy with the product and wanted to return it but apparently I cannot! That's your return policy ...what I want to know is how are you supposed to know if you like it if you can't try it. I am an experienced vaporizer user and I found the valium doesn't seem to give you enough vapor no matter how much you put in or how little. Very disappointed and like I told your agent...social media is a powerful tool!
Response from VapiumNov 14, 2018
Please contact our support team so we can assist you with your vaporizer. We had a few other customer who had trouble getting enough vapour and we were easily able to troubleshoot their problems :)
KL
Katie L.
I LOVE my new lite!
I LOVE my new lite!! Easy to carry, great vaping experience. The accessories and the design are awesome!
Response from VapiumNov 7, 2018
We are so happy that you enjoy Lite :)
NR
NEIL R W.
Excellent product. Two thumbs up!!
Well made, easy to use, perfect size and all round the best product of this type that I have tried.
Response from VapiumNov 7, 2018
Thank you for sharing your thoughts with the community :)
SO
Stephen O.
Would like to transact in CAD
Would like to transact in CAD. Vape is good but emits a lot of odour even when not in use and has a high force to inhale. Otherwise quite good.
Response from VapiumNov 5, 2018
We've heard this request from a few other customers and are working on displaying Canadian prices on our web site as well. Also, you might be blocking the clean air intake on the side of the vaporizer. Hope that helps :)
MA
Madeleine
Best vape on the market
The LITE is my favourite accessory right now. It's sleek, discreet, safe + simple to use. I would recommend this vape to anyone -- whether they're a novice or experienced user.
Response from VapiumNov 7, 2018
We designed Lite for new and experienced users alike, this makes us very happy to hear :)