Keith T.
Slow, Unresponsive and Infuriating
Is VapeBargains a scam? No. Is it unreliable, slow, unresponsive and infuriating? Yes, 100%. I last placed an order with this site in late 2020, and as my package was delivered promptly two days later it landed on my list of trustworthy sites. Since then, though, its reliability appears to have degraded enormously. I placed my order Mon Feb 7th 2022. A week later I contacted customer service to ask about my package, but have still yet to receive a reply. It wasn't until Wed Feb 16th that I received shipping confirmation. Once I saw some movement with my order I relaxed a little, but it didn't last long as things once again fell silent until today, Wed Feb 23rd, when my order was finally updated to tell me the package has arrived at a sorting facility. Where? Who knows? Route, the package tracking service used by VapeBargains, still doesn't have details for my package a full 16 days after I placed my order. I have to take it on faith that my package will eventually arrive, and given the lack of communication from VapeBargains faith is in short supply. I don't know what happened to VapeBargains in the last two years. Maybe they're short staffed due to the pandemic, or maybe they changed to a worse but cheaper shipping service, but judging by the number of poor reviews this isn't just a one off. Guys, you need to get better at communication. I'm willing to wait quite some time for a package, especially when shipping is free and especially at a time when supply chains are stressed, but when you give your customers radio silence for more than two weeks you begin to look like scammers. I won't be using VapeBargains again. I certainly won't be recommending them. Update: I just received this at 4:40AM, Feb 24th 2022: "In Transit Package left sort facility to regional carrier. Please allow 5-7 business days once package has left the sort facility to arrive at final mile carrier for next scan." It has now been 17 days since I placed my order, and my package is still in the early stages of its journey toward me. This is not a professional business worthy of your trust and money. This is the sort of performance I'd expect from a bad eBay seller. Final update: my package arrived on Feb 25th, the day after I received the last message. It took me a while to update as I had to have it forwarded from my US shipping address to my home overseas, but the order was fulfilled correctly.