Jean-Francois
Strong platform but poor customer experience
While the Vanta platform itself is user-friendly and easy to use, we were disappointed by the level of support we received. Unfortunately, the CSM was largely absent, which made it difficult to move forward efficiently. In addition, we feel we were oversold on the integration with OVHcloud, which was a critical component of our project. The integration did not meet the expectations that were set during the sales process, creating challenges and delays on our side. Overall, the product has strong potential, and I would recommend it, but the customer experience and delivery around support and integrations need significant improvement.
Response from VantaFeb 3, 2026
Thank you for sharing your feedback. We’re glad to hear the platform itself has been helpful, but we’re truly sorry to learn that your experience with support didn’t meet expectations. That’s not the experience we want for our customers. Putting customers first is one of our core principles, and it’s disappointing to hear we fell short. I’d really appreciate the chance to make this right. If you're open to it, please reach out to me at [email protected] so we can better understand what happened and offer support moving forward.