VantaReviews of vanta.com

Think very carefully before signing a contract with Vanta Our experience with Vanta has been deeply disappointing, not necessarily because of the platform itself, but because of the way our contractual concerns were handled. We signed up with the intention of working towards ISO 27001 certification. Unfortunately, we never ended up using the platform. When it became clear that the subscription was not working for our business, we contacted Vanta to request early termination. We explained our circumstances and tried to find a reasonable resolution. Despite escalating our concerns, including writing to the CEO, there was no willingness to accommodate our request. We remained responsible for the contractual payments, even though we were not using the service. I understand that a signed contract creates obligations. However, I also believe that good customer relationships involve understanding circumstances, listening to concerns and demonstrating some flexibility when things do not work out. What disappointed me most was the apparent lack of interest in finding a reasonable solution. From our perspective, enforcing payment obligations seemed to take priority over customer satisfaction and retention. Thankfully, we had not committed to a three-year agreement, and our subscription has now ended. We have chosen not to renew. My advice to any business considering Vanta is to read the contract extremely carefully, particularly the minimum commitment, early termination and renewal clauses. Make absolutely sure you have the internal resources and capacity to implement the platform before signing. Do not assume that limited or no usage will provide grounds for early termination. I cannot comment on the platform’s technical effectiveness because we did not use it. My review is specifically about our experience of the contractual relationship and customer service. For a company operating in the trust and compliance industry, I would have expected a much more customer-focused approach.

After signing up for the SOC-II and HIPPA compliance certifications, all through Amazon Marketplace payment services, I was forced to cancel the SOC-II subscription after thorough review of our corporate needs. I couldn't get a single human response from anyone in Vanta's teams. These people are totally disconnected once they have your revenue assured and locked in for them to spend. They're great at collecting, but poor at deliverables. The sales associate never responded for my repeated request to cancel our Vanta subscriptions, not a single call from her after the sale was done nor from her team(s). We had no onboarding, no training on how to use the platform, no follow-ups from sales or customer services, nothing, nothing, nothing at all. You can't even get a live human being on a simple request for guidance. BUYERS BEWARE - THIS IS A MAJOR SCAM!

The worst sales rep Barry Cloonan. We operate in a similar niche to Vanta, guy schedules a call, I keep my camera off because I'm ill and he immediately ends the meeting. Vanta's customer service is the antithesis of being helpful and kind. It is not in their interests to serve all startups, perhaps because they feel threatened by the smaller players.

Our experience with Vanta has been terrible. We previously used Sprinto and completed our SOC 2 readiness in about one week with the help of a real person who walked us through everything over Zoom. She remained available during the audit, answered questions, and helped resolve issues. I was largely hands-off and couldn’t have been happier. We switched to Vanta primarily for HITRUST and decided to manage SOC 2 and HIPAA there as well. That turned out to be a roughly $14,000 mistake. First, the salesperson pressured us to make a quick decision and then stopped responding after the sale. I followed up three times simply trying to determine who our account manager was and received no response. Second, the implementation support was nowhere near what we expected. Vanta relies on Workstreet, whose initial engagement with us was limited to approximately 30 days. Communication involved delays, and we did not receive the live, hands-on Zoom guidance we had experienced with our previous compliance provider. In practice, “assistance” was very different from having someone take ownership and help us reach completion. Third, the platform is extremely confusing. Vanta’s sales messaging emphasized automation and suggested that the product was intuitive enough that extensive account management would not be necessary. That was not our experience. We were left to interpret a substantial portion of the requirements, figure out what evidence was needed, update policies, and even use ChatGPT to understand how to complete Vanta’s own HITRUST tasks. When it became clear that we had no intention of continuing with Vanta, we tried to reach a reasonable resolution. We are a small startup and proposed that Vanta keep everything we had already paid—even though our platform usage had been minimal—and simply cancel the unpaid remainder of the contract. We later offered to pay an additional monthly installment as an early-termination fee. Vanta refused every proposal, citing its policy against mid-contract cancellations and its revenue-recognition practices. Instead, it repeatedly offered more onboarding and Workstreet support, even after we clearly explained that we had decided not to use Vanta or maintain our compliance program and policies there. The most disappointing part was the complete lack of flexibility. We were not asking for previous payments back. We were asking Vanta to stop charging a small startup for a platform it would not use. Vanta chose to enforce the remaining commitment anyway. Based on our experience, I cannot recommend Vanta to an early-stage company expecting hands-on compliance support. Understand exactly how much work your team will still be responsible for, what assistance is time-limited, and that Vanta may hold you to the entire contract even if the platform is not a workable fit.

Scammers for sure. I was blocked from commenting on their facebook reels. What did I comment? “Security certificates can be added anytime, no need to worry unless there is an offer for 100m”. Next time I wanted to comment but found that I am blocked. “Anyone willing to pay 100m, can pay for the certification themselves. No need for the founders to spend money on Vanta”.

I have been a Vanta customer for several years, and while the platform is generally okay, there are several recurring issues that significantly affect the overall experience. The biggest problem is customer support. Responses are often generic and filled with assurances that someone will follow up, but actual resolution is frequently delayed or never provided. In many cases, we have had to investigate and resolve the issue ourselves. The account management experience has been similarly frustrating. The search functionality is another major weakness. It is difficult to find information unless you already know exactly where it is located. Search results are often incomplete or irrelevant, which makes navigating the platform unnecessarily time-consuming. Performance is also consistently poor. Pages and actions are often slow, making routine work more frustrating than it should be. Vanta has also introduced rate limiting within its own user interface. Certain actions or sections become temporarily unavailable because the platform is throttling its own paying users. This is extremely difficult to understand from a product-design perspective and creates unnecessary friction during normal use. Most integrations work reasonably well, but there are occasional faulty or unreliable integrations that require manual troubleshooting. The desktop agent is particularly problematic. It detects compliance issues based on predefined checks, but provides very little practical guidance on how to understand or resolve them, leaving customers to figure out the next steps independently.

Im so sorry for a bad review I gave to Vanta.com. It was meant for Vanta Commerce LLC. I have no dealings with this Vanta. My sincerest apologies.

I had a contract with Vanta that auto-renewed for a further year. I accept the renewal was valid. What I cannot accept is what followed. I paid the renewed term in full ($8,250). Despite that, Vanta will not give me access to the platform for the term I paid for. Their stated reason is that the contract was cancelled for late payment, yet they are keeping the full payment for that same contract and refusing any refund. So I have paid for a full year of service and received nothing for it. Their proposed "solution" was to sign a brand new one-year contract and pay roughly $2,500 more, which means paying a second time for a year I had already paid for. To summarize: full payment taken, zero access provided, no refund offered, and a request for more money on top. I'd encourage anyone signing up to read the auto-renewal and cancellation terms very carefully and to watch how billing disputes are handled.