VantaReviews of vanta.com

We are experiencing an irreconcilable loss of confidence and a significant breach of trust with this company. The core issue arose when they assigned a literal competitor who was running a side hustle as our Customer Success Manager (CSM). This situation creates an unacceptable security risk and would be a daily reminder of the situation as we work toward ISO 27001 certification. Despite the project not having commenced, we are being forced to continue the contract. Given this complete breakdown of trust, we requested a positive resolution: ending the contract and issuing a reasonable refund for all services not yet rendered. Our original request has yet to be reconsidered in light of this critical failure. Potential customers should be aware of this profound lapse in judgment and professionalism.

Aggressively stalk people on email for business. If that doesn’t work, they track down your personal cell phone number and stalk you by phone after work hours. Very bad business practices.

One star is generous. My experience with Vanta has been extremely disappointing. The service consistently failed to meet expectations, and despite repeated attempts to resolve issues, I received little meaningful support. After months of delays and lack of progress, it’s clear that the value promised upfront was never delivered. I cannot recommend Vanta based on my experience.

Cannot trust this company! Their CEO, Ms Christina Cacioppo, she is a 'very important person' to answer any email coming from low-lives! And the HR Department is clearly negligent! And yes, this is about the company "vanta.com".

Vanta sent us an invoice reminder for a $15,600 bill that was on an auto-payment scheduled. I responded as soon as I received the invoice to request a delay for us to decide whether we would like to continue the service or not. There was NO note on the invoice specifying that it would be "auto-paid". My request for delay went to apparently went to an undelivered address. When the invoice due date came, our card was auto-charged. I followed up with Vanta IMMEDIATELY to request clarity and a refund as I understood we had an invoice, not an auto-drafting payment. They were not authorized to auto-draft it. After following up and escalating the request for several months, the only response I've gotten to date is "look at our terms of service". We are a potential long-term client, being treated like a number on a spreadsheet. Why? We are making ZERO draws on Vanta services, yet they are treating us like this. Why? This has been the most frustrating and unreasonable vendor/client relationship I've ever experienced.