Debbie H.
Nightmare
This people are in China which makes it impossible to communicate with. I orders the mothers ruby heart necklace, and at first wanted to exchange it due to the fact that one of the stones fell out. When I finally did get a hold of them, which is only after 10 pm MI. time. I had to send them a picture of the damaged item, and wait to see if they were going to okay the return. I was instructed to return it priority mail with a signature, and email them the shipping number. All at my cost of 14.00 dollars. The necklace cost 99.00 dollars. So anyway I shipped to a address that they gave in in Brooklyn NY. I did not here from them, so I had the P.O. run a trace just to find out that they had tried 3 times for somebody to answer the door at the house (Not Business) , and that it was on its way back to me. I didn't want to waste anymore time or money, so I kept it this time. Never again for me. But I hope this helps, and good luck. Debbie Hoose in Michigan.
Response from VANCAROMar 23, 2022
Hi Debbie, Unfortunately, we have not heard from you and cannot contact you for further assistance. If you are not 100% satisfied with your item within 30 days of receiving it, you can return any brand new item for an exchange or refund, if you exchange a new item with quality problems, we offer a 3-month warranty over 3 months, we will also provide solutions. We have been in the US market for ten years and we always have been trying to make products better. However, there are still some problems occur that are out of control. You could also find plenty of reviews from customers, we are being loved by many customers. If you need any further assistance, please feel free to contact us through email. Elsa Regards Customer service team [email protected]