Rand S.
Dangerous driving, horrible service
I caught the bus from Bethesda to NYC on a Friday morning. Normal ride, no issues until we switched drivers in Delaware. This driver was dangerous! Speeding over potholes, swerving in lanes.....finally, as we entered the toll for the Lincoln Tunnel, our driver cut off another vehicle and it smashed into a rail! We were delayed at the tunnel for over an hour, he never spoke to us, we were all shaken up and especially worried about the driver and passengers of the car he cut off. It was frightening! The driver never explained what was going on, never said anything. When I called the main office, the operator was blasé. The only thing she said was, "we will investigate," and hung up. I am NEVER using this service again and I wish I could get my next trip refunded so I can use another service. This is despicable.




