ValuePetSupplies Reviews | Read Customer Reviews of valuepetsupplies.com

ValuePetSupplies Reviews | Read Customer Reviews of valuepetsupplies.com

ValuePetSupplies reviews

Showing 30 reviews with 2 stars · Clear filters

Larry S.
Sep 28, 2021
It is taking too long to get here
It is taking too long to get here. It was suppose to arrive on the 27th and then that got moved to the 30th. I'm leaving to go on vacation and it might not get to my house before I leave.
Response from ValuePetSuppliesSep 28, 2021
Hello Larry, Thank you for leaving feedback! I'm sorry to hear that your package is taking longer than anticipated to arrive. FedEx has noted that due to increased parcels there have been delays in transit. A member of our customer service department will reach out shortly to further assist you. Thank you for shopping with us at Value Pet Supplies.
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Aurora D.
Sep 26, 2021
Not very happy
Not very happy, I ordered 1200 pads and only got 600 pads. Is another shipment arriving? I have ordered in the past with ValuePet and was happy, but not happy this time. Called them and left message.
Response from ValuePetSuppliesSep 27, 2021
Hi Aurora, Thank you for leaving feedback! Your order shipped in two different shipments due to the shipping weight. We apologize for the confusion, and a member of our CS team will reach out shortly to further assist you. Thank you for shopping with us at Value Pet Supplies!
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David K.
Sep 18, 2021
Bug in bag
There was a bug in a sealed bag
Response from ValuePetSuppliesSep 20, 2021
Hello David, Thank you for the feedback! We will have an associate reach out to further assist you. Thank you for shopping with us at Value Pet Supplies!
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Cindy
Aug 19, 2021
Slow shipping and coupon not for all products
Like the product alright, but it took a long time to arrive in comparison to other orders and it’s a bit over priced. Also you can’t use the coupon on everything and it doesn’t state that on it. No small print.
Response from ValuePetSuppliesSep 16, 2021
Hello Cindy, Thank you for leaving a review! We take customer feedback very seriously, and I wanted to assure you that a team member will be reaching out! Thank you for being a customer of Value Pet Supplies!
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Nothappy
Aug 15, 2021
1st order was great
1st order was great! 2nd and the rest were not the same Products! Not consistent!
Response from ValuePetSuppliesSep 16, 2021
Hello, Thank you for leaving a review. I am truly sorry for the issues surrounding your orders! Rest assured that a team member will be reaching out! Thank you for your business with Value Pet Supplies!
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Molly M.
Aug 6, 2021
Hi I thought I was getting a good deal…
Hi I thought I was getting a good deal by getting bulk but my small breed dog chews through one of these and less than a day maybe takes two to three hours. They are not thick they are what I consider thin pizzles. I will be returning.
Response from ValuePetSuppliesSep 16, 2021
Hi Molly. We're sorry to hear our pizzles didn't work out for you. Our customer service team has reached out to help. Thanks again for shopping with Value Pet Supplies.
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JF
Jul 2, 2021
I ordered 200 medium bullysticks which…
I ordered 200 medium bullysticks which are more like small (skinny) compared to Pawstruck's bullysticks.
Response from ValuePetSuppliesSep 16, 2021
Hi Jf, Thank you for the feedback! I apologize for the inconvenience, and that your order wasn't as expected. We appreciate all feedback, and I wanted to thank your for shopping Value Pet Supplies!
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Barbara G.
Jun 28, 2021
The diapers are not absorbent enough…
The diapers are not absorbent enough for my dogs pee overnight. Need better absorbency for incontinent older dogs. I should have bought just one box to try it out.
Response from ValuePetSuppliesSep 23, 2021
Hi Barbara, Thank you for the feedback! I'm sorry the diapers didn't work well for your needs. I see that a member of our CS team has reached out to you. I wanted to thank you for being a customer of Value Pet Supplies!
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