A-Z Moving and Storage LLCReviews of valueaddedmoving.com

This company is a cheat and scam. Lied about everything to get you to pay deposit then you have to deal with a different company who is also in on the scam. Was overcharged almost $3000. Once they get you to pay you can’t get out of deal because you furniture is already loaded. Please read all reviews, not just the fake ones. Go to Better Business Bureau reviews too. Hard to believe they can get away with this scam. Please beware!!

I made a reservation deposit on August 14, 2025, via bank draft for a move to Taos, NM, in October 2025. I cancelled the move the next day, August 15, 2025, via email and requested a refund. I can provide a copy of the Payment Authorization Form which states “Deposits are refundable if the customer cancels the order within 72 hours of placing their reservation (minus 10% Merchant Fees). I have pursued this refund for seven months now. I have spoken to agents at customer service at least fifteen times. In those calls, I was told many things, including that I would get a call back, that the check is on the way, etc., none of which was true. I finally got a call back (the first one) on March 10 from the new manager of two months, who told me that they have a policy of not refunding bank drafts in ANY circumstances. That was not communicated to me at the time, or I would not have given the deposit by bank draft. On the contrary, I have the Payment Authorization form they sent me with the offer that says that I will get a refund if cancelled within 72 hours.

I am filing a complaint regarding an unresolved issue with this moving company. The original estimate we were given for our move was significantly lower than what we were ultimately charged. Throughout the process, additional charges were added that were not clearly disclosed at the beginning. More concerning is that we were not given a clear explanation of anything. After many attempts to call customer service with no resolution despite multiple attempts to communicate with the company and manager being out, my mom had to leave some of her belongings behind. It was on the original estimate but somehow she was going to be charged double to take it. This situation has caused significant stress and financial burden during what should have been a straightforward moving process. I am requesting immediate communication from the company and a clear resolution, as well as a review of the excessive charges added beyond the original estimate. At this point, I am seeking accountability and a fair resolution to this matter.

This so bad they scamers DONT TRUST THEM EVIL GUYS!!!!!!!

This company is a scam, stay away from them. They asked for a deposit of 1500 (we had 20 boxes). When they came to pick up the items, they changed their minds, charging 3000, leaving the bed frame and dining table behind, promising delivery in 6 days, but they didn't show up. When I called customer service, no one answered. The service is terrible, they refused to deliver our things to our house, saying our area was too close. They are incompetent, a warning sign! We unloaded our things ourselves with this company, we had arguments with them. We spent 4500, we regret it, it's very frustrating. Please research them, it's a big scam.🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

DO NOT! And I mean this whole heartedly, DO NOT USE THIS CARRIER!!! Wait and switch at its finest. Whatever they quote you, expect to pay at least double. Whatever they tell you for a delivery date, throw it out the window and good luck getting them to tell you when they will actually deliver. Customer service will talk down to you and even hang up on you. If I could give them no stars I would. I hope anyone reading this review heeds my warning. If you still decide to use them then you get what you deserve

Worst Moving Experience Ever - Avoid Value Added Moving at All Costs! (Update: They Vanished with Our Stuff!) If I could give Value Added Moving (Fort Lauderdale, FL) zero stars—or negative infinity—I would. As senior citizens and both veterans of military service, my spouse and I trusted this company because they market themselves as catering to military families and offer what sounded like reliable, honorable service. We were completely misled, exploited. The nightmare started with their "professional" estimates: We went over every single item in our household inventory with them multiple times, providing detailed lists. They repeatedly assured us the quote was solid—no surprises, no hidden costs—and even hinted at potential discounts for seniors or veterans. It came in at a seemingly reasonable amount that fit our modest budget. Moving day was chaos. Their subcontractor, American Hills Moving out of West Hills, CA, showed up, declared the load more than double the estimate (despite zero changes), doubled the charges, refused to load half our belongings, and added unannounced charges for materials and wrapping—hundreds extra for blankets, tape, paper, and "protective wrapping" never mentioned upfront or in any estimate. These were classic hidden fees to inflate the bill further. They demanded full cash payment (no cards, no checks—cash only) before delivery to the final destination. They never delivered. They made one call two days prior to the scheduled delivery date, but when I mentioned I was going to record the call for protection (as seniors dealing with shady dealings), they immediately hung up. On the actual delivery day? Complete no-show—no truck, no call, no communication whatsoever. We've tried every number they previously provided—no answer, no callbacks, nothing. Our household goods are essentially held hostage or worse, and we're left with nothing but empty rooms and mounting stress. This feels like a full-on scam: bait with low quotes, switch with massive hikes and extras, pressure for cash "on delivery," then disappear entirely after payment. As veterans and seniors, we chose them thinking our service and age would earn respect—instead, we were targeted for exploitation. The pattern matches countless complaints online: lowball estimates, subcontractor bait-and-switch, surprise fees, cash demands, and then radio silence or outright abandonment of loads. We've already started filing reports with the Better Business Bureau (where they have dozens of similar unresolved complaints), FMCSA (for interstate movers), our state attorney general, and local consumer protection agencies. If you're a veteran, senior, or anyone considering them—run the other way. This isn't incompetence; it's predatory and potentially criminal. And American Hills Moving, their subcontractor, I think they are even worse—plagued by their own flood of complaints about tripling prices, scams, terrible customer service, and vanishing acts. Research accredited, highly rated movers with transparent pricing, no cash-only demands, and strong track records (check FMCSA licensing, real customer reviews, and avoid brokers that subcontract to unknowns like this). Protect yourself—especially if you're vulnerable like we are. We trusted them with our home and memories; they stole our peace of mind and our belongings. Never again. Avoid Value Added Moving—and especially their subcontractor American Hills Moving—like the plague! Update: Still No Proof, Still No Trust After 30 days of zero contact despite repeated calls, texts, and emails, we finally received a call from someone claiming they could deliver our belongings. By then, we had already assumed everything was gone and had to buy new furniture just to have somewhere to sleep. This caller refused to provide a full name or proof they even had our items. At first, they wouldn’t identify their company, then later claimed to be American Hills—contradicting the previous caller who said he was a third-party. The story keeps changing. When we questioned this, they acted like nothing was wrong. We even offered a reduced payment to have the items delivered to a storage unit, but they would not provide any reassurance or verification. At this point, we still have no proof our belongings exist, and this feels like a continuation of the same scam tactics. Sadly, we believe our property is gone. Avoid American Hills Moving and Storage and Value Added Moving at all costs.

i would give this EVIL moving company a -5 star review, VALUE ADDED MOVING took total advantage of me! The price i was quoted was like over 3,000 less than than they tried to make me pay. They came to my h ome which had been sold and i needed to be moved out that day, which they knew about, nothing like being told if i needed them to move me it would not be able to be done the day we had arranged weeks prior, and on top of that they wanted a couple THOUSAND dollars to do it!!! WHAT A CORRUPT COMPANY "VALUE ADDED MOVING IS! and now they refuse to to give me any of my at least 2 down payment, PLEASE PLEASE BEWARE OF THIS HORRIBLE COMPANY, i am a senior citizen and this EVIL MOVING COMPANY has totally screwed me over!