A-Z Moving and Storage LLCReviews of valueaddedmoving.com

I will refer to employees of Value Added Moving as, employee A, B, C and so on. I first contacted Value Added Moving because they claimed to be Veteran owned and operated, and me being a Veteran that was important to me. I was looking for someone to move my 3 bedroom, 2 bath 2 car garage house with a 2 person Jacuzzi from Arizona to Texas. When i first called I spoke with employee A. He asked me some questions and I gave him a general idea what was going and he said I could update the inventory at anytime. Original quote was around $3400. About a week later i needed to update the inventory. I called then and employee B answered the phone and told me someone would call me when it got closer to Moving time. I said I needed to update it ASAP. After a back and forth with employee B, I was transfered to Employee C. After I told Employee C what was going on he has employee A call me back and after updating my inventory a couple more times, I even added 15 medium boxes to my inventory to prevwnt any sudden charge when the movers showed up. Keep in mind these 15 boxes never even existed. My final quote$7400. This includes a 5x7x8 U-Box. Moving day arrived and the first words out of the movers mouth was, They didn't schedule a big enough truck. Value Added Moving only scheduled 1200 square feet for all our stuff. The boxes and the U-Box alone was 500 square feet. That leave 700 square feet for the rest. Total was 3200 square feet. For a new payment of 13K and I had to be out by monday. I call Value Added Moving and employee B answers and tells me that if that is what they are saying I have to pay then that's what I have to pay. At this point im pissed. I would call and no one would answer. I didnt hear anything from anyone there until the following monday when I got a call from employee C and was told there was nothing they will do for me. Ibwas driving accross new mexicao at that monent and after a heated conversation with that employee i hung up and once I stopped I texted employee C and told him how pissed and upset I was and employee replyed with the 1800 number for the VA Suicide Hotline. For the record im not nor will I ever be suicidal. IMO employee C did that because he new my disability and did ut to Mock me. They lie from the beginning and do not care I bit about you or your stuff. Their reviews on here speak truth to that. I could not warn people hard enough, DO NOT USE VALUE ADDED MOVING. RUN AS FAR AS YOU CAN. DO NOT TRUST THEM AT ALL.

Moving broker Bad experience

Do not use this company. First of all this is a shipping broker so they coordinate with a shipping company to move your stuff. I was warned to not use any company in Florida but I didn’t listen and unfortunately it cost me a lot of money. When the movers arrived I was told my items exceeded the space of the estimate. The estimate was no where near the actual price it would cost to move my stuff and instead of paying around 2k, I was told it would cost me almost 4K. Because I’m moving in less then a week I had no other option than to pay the 4K. Do not use this company. They will give an estimate and then the movers arrive, it will cost a lot more than the estimate. This company is dishonest. Update 10/30/2025: I called to speak with the manager and the representative hung up on me. I believe the reviews they have are fake as well. DO NOT USE THIS COMPANY

We recently went through Value Added Moving and Storage for our move from Michigan to FLorida. It was important for us to have a scheduled delivery date. This date needed to be locked in stone. At every step of the way I was promised and assured that delivery date would be met. When they passed the contract to the ccarrier, the carrier, Unlimited Moving and Storage confirmed that Value added moving lied to us. There was no way to make the delivery date. This was the last of our problems. The first problem was the quoted us for 300 cubic feet in spite of telling them how much stuff I had. They followed up with a quality guy whom we gave a detailed list to. He again quoted a new, much larger price. When the movers arrived, guess what. We now have another larger price to pay. WIth no way to cancel. We ended up using 1000 cubic feet! If they were a roofer and were off that far, they would be taken to court. I caution @everyone to avoid using them at all cost. Get everything in writing. Don't settle for "estimates", make them your last resort.

From the very beginning, I was told nothing but lies. The first person I spoke with assured me they were different from other companies, that they have one person (consultant) with you through the whole process, and many other things that proved to be untrue. In short I made it very clear I needed my things delivered by a specific date. My “consultant” confirmed no issue, they carefully pack everything up and more and will be on time. And he suggested the pick up date based on my need to have them delivered by a specific date. On the contract I asked specifically about the transit dates and that they didn’t align with his assurances. He explained that is required by the DOJ but doesn’t ever take that long and that my things would be delivered by the date I specified, that it was a small move, not a ton of miles, and all would arrive as expected. I brought this up two more times, with the same assurances. Yes it was a red flag and I should’ve trusted my gut, but I thought I was unnecessarily stressing about unrelated legalese. I accept responsibility for that naivety, but they should not have promised something the knew was unreasonable.. lesson learned. Flash forward to moving day, the moving company (not the company I was working with whom I thought was moving my things) showed up and tried to get me to pay like double my original estimate. I had to leave items behind (one of a very few furniture items) just to keep my price the same. They tried getting me to pay for a tv box, explaining that somehow my standard sized boxes, and exact item list, was somehow grossly underestimated by a huge difference. I was forced to leave behind my bed and a cat tree just to keep my price at what I expected. To reiterate, I didn’t add a single item above what I supplied from the beginning, not even a tissue box, so no, nothing at all had changed at any point during the process related to list of items to be moved. And yes, what I was skeptical about turned out to be my worst nightmare. My “consultant” became unavailable the second they got my deposit. I tried to speak to him but was told no, and that I’d need to talk only to customer service..who went off the terms in the contract that my consultant assured me weren’t relevant to my move. So in trying to relay this to someone else, of course I was quoted terms I agreed to in writing even though I had assurances otherwise from someone who disappeared and knew he wouldn’t have to speak to me again. So, after weeks of phone calls and hours trying to get answers. My things finally turned up almost a month later! Picked up on 6/11, delivered 7/12..my expectation was delivery in 6/14 which was expressly communicated from day 1. Not only that, but there was irreparable damage to my desk, TV, TV stand and desk chair. Needles to say The WORST experience & situation I have EVER dealt with! If I had known then what I know now, someone could’ve offered to pay ME $2,000 and I would have said no. Save yourself from this aggravating. Don’t use any broker at all under any circumstances!

I’m leaving this review to help others avoid the experience I had. Value Added Moving is a brokerage company, not an actual moving company — something they do not make clear up front. Be aware that your deposit is non-refundable if you cancel after 72 hours, even if no service has been provided. They will keep the full amount, and you won’t get it back. Also, the initial quote they give you is not final. Once the third-party movers arrive, the price will likely increase significantly based on their own estimates. This is a classic bait-and-switch tactic. I strongly urge anyone considering this company to read the contract carefully and research thoroughly before paying a deposit.

This was our first time hiring professional movers for a long-distance move, and choosing Two Movers / Value Added Moving turned out to be one of our biggest regrets. We paid over $5,000 expecting a premium level of service. Instead, we received broken promises, poor communication, and no accountability. We were specifically told our motorcycle would be crated and secured during transport. The movers who arrived had no idea we even had a motorcycle. With no time or alternative plan, we were forced to send it uncrated. We were also told we’d get a call from dispatch before pickup. We did receive that call with an estimated time of arrival between 2:00 and 4:00 p.m. . Instead, we got a call at 6:30 a.m. the day of, saying the movers would be there in an hour. No warning, no flexibility. The final straw? Our delivery date—confirmed as June 27 with our rep—was changed to June 30 without any notice. I contacted the company and requested a partial refund due to the lack of crating and the missed delivery timeline. They refused and said moving forward with the job meant we “accepted” everything—even though we had no choice in the moment. If you’re thinking about hiring this company, I strongly suggest getting everything in writing and being prepared to manage more than you’re paying to avoid. I feel deceived, disappointed, and like I paid thousands of dollars for a service that did not honor its own agreements. I'm even more apprehensive as I read through these reviews. I now have significant concerns and I'm going to be expected to pay even more money than I already have to get my items off the truck. Wish I had known Trustpilot was a website to look at prior to signing contracts. Save your money and your sanity—look elsewhere.

Though responsive and seemingly polite while quoting services, once I took the time to politely inform them ...via text and email, that my partner had engaged another service (even thanking them for their time), my number was submitted to an auto dialer. This auto dialer called me 27 times before 10:42 am. This was during a time when my partner was injured and we were in CA for a graduation. This company made us feel awful...after we observed all the professional niceties. Apart from the questions of the legality if harrassing a customer who asked via text email and phone not to be contacted, the fact that this company doesn't monitor for this kind of abuse is a red flag. I've been asked for more details about this incident. I'd really wish these calls would go away. I got a text from a value. Added contact a personal text message, apologizing for all of the messages stating that it was a system error of some kind but the messages did happen. I didn't see any other complaints about system. Errors. I would like not to be contacted about this incident anymore,I am so glad you're sorry about it. I will not use your company again. As there is nothing you can do. I think I've explained myself sufficiently. Please don't bother me again. Thanks a ton for your kind words after the fact