A-Z Moving and Storage LLCReviews of valueaddedmoving.com

This moving company is an absolute nightmare and should be avoided at all costs. Bait and Switch, they increased the price by $2000 by the time the movers arrived at my home (one of those increases being made the DAY OF after I had sent a detailed list of items and dimensions weeks earlier). Upon arriving at my destination (cross state move) they were missing around 30% of my items, most of which were my higher value items. It has been 10 days since the delivery and I have received no update whatsoever about the status of my missing items, which the driver said the warehouse 1000 miles away still had. Customer service is awful and unwilling to help - I have been promised a call back 6-7 times without ever actually receiving one. Save your money and sanity, get a Pod or choose a FULL SERVICE mover that does not outsource to carriers

The prices they quoted are not the prices they charged. They increased my estimate from $1950-$2794. My original estimate was supposed to include 20 medium boxes which I did not receive. So I paid 800 additional dollars and received half of the estimated service. Now they want to deliver and charge me an additional $300 but then three hours later they said $350. Who knows what the cost will be tomorrow

Bait and switch. Quoted one price then charged an additional THOUSANDS of dollars once your belongings are already loaded on the truck. Quoted $5K and paid a non-refundable deposit. Once our items were on the truck we were told another $4K. Total scammers and nothing but lies. They are based out of Florida, and customer service will tell you they are not a broker, but they are and work with 3rd party movers. Their website reviews are fake and have 5 stars. This company should be shut down immediately, and I would like to log a formal complaint and request that this company be investigated for fraud. UPDATE: I logged my review on 10/28/25 and got a response on 8/26/2026<------ they stated I have the wrong company. NOPE I have the correct slimy company. DON'T us them.

Unfortunately, everything went wrong with this move. We only had 8 pieces of furniture and 3 boxes (5 pieces were small). Aiden Morris at Value Added wanted me to call with any questions, but then never returned my calls or my text messages. The moving company they engaged for our move (Unlimited Moving & Storage) called to say they would pick up between 2 and 6 but showed up at 9:38p. They were to have bubble wrap for my 3 antiques but had no bubble wrap, so I took one fragile antique off the move list. Abraham Camara with Unlimited said he would call me mid-morning to discuss the delivery, but never called. Abraham said he would come back with bubble wrap for the antique, but never came back. I went 2 full days without hearing from anyone; then found out Abraham had a family emergency and moved our furniture to another third party. Once the third party arrived and found we had additional steps, they wanted 25% more, even though Abraham had said he would deliver without an additional charge due to all the issues they had (lateness, no bubble wrap, small number of pieces, etc.). When I spoke with Abraham, he said he had told me I would be at the "discretion of the new company," but that was never said as I would have questioned what that meant. After much cursing from Abraham, he then hung up on me. In the end, the third party put the furniture in our garage, and we had to move it ourselves. Please don't ever use Value Added Moving or Unlimited Moving & Storage. It was an horrendous experience I wouldn't wish on anyone.

Do not use this company. I would have given them 0 stars if allowed. 1. They are a broker not a moving company. They farm out your order to the lowest drivers. 2. They call you immediately to offer a low ball quote then after receiving that money they raise your fees .. you cannot get a refund of the original payment. 3. They send you an online contract that states (in fine print) that they can be up to 2 days late in picking up or delivering your furniture. That’s what I was told by Justin at the company when my pickup date and time was changed 6 times in two days. 4. Very poor communication. We dealt with Samantha who says “I will call you right back”. But she never does. We will never ever use this company again. Our furniture was supposed to be picked up on a Friday morning at 0900. It was not picked up until Saturday night at 8:30 pm. It was delivered 10 days later in 2 shipments. I do not know how the belongings were split between two shipments. They were all picked up together. My dishes arrived broken. A few of the packing boxes were covered in something black that stained my new carpet.

Stay well clear of these brokers. Absolutely terrible service, from start to finish. Move out date 28th, turned up a day late, guaranteed delivery on the 1st, Sat here on the 5th. More than doubled initial quote for the move with some sketchy calculations, disassembled all furniture upstairs in my property, then require an extra payment on reception side to re-build the furniture upstairs because there were 17 steps on my stairs..... PLEASE, for the love of god, don't be like me and think you're getting a good deal. These guys are the epitome of the moving industry at the moment, Scamming Con Artists who prey on people who have no other option but to pay the extra costs that they invent.

This is the lowest score I could give them. I'm a veteran and watching how they handled my best bestfriend's move was revolting. They under sold him by 2k for his move and then threatened him with legal action. O accountability, 0 standing with the BBB. I would not work with them EVER.

Worst experience ever. Please read the fine print from the broker. My shipment was approximately 700 miles. Much of of furniture was damaged or destroyed. Large screen tv looks as though a forklift ran thru the box. Antique furniture legs broken off tables. Heavy items were placed on top of table until legs snapped off. They were delivered me the furniture and handed pieces of legs to me. To many items to describe that were damaged . Never once have heard from these people that contracted move with S&A movers out of Hoboken NJ. Thousands of dollars worth of damage. The worst experience of my life. Do yourself a favor and DO NOT contact with these people.