A-Z Moving and Storage LLCReviews of valueaddedmoving.com

I reached out to this company after seeing an add on social media. I specifically asked if they were a freight broker or a moving company. I’m aware of the difference and wanted to deal directly with a company from start to finish. The service reps assured me they were not brokers. That was the first lie. I was quoted a price and told after I paid my deposit (with a credit card) the remaining balance would be split in half, with half payable on pickup and the remaining balance paid on delivery. I was shipping the equivalent of a one bedroom apartment from Alabama to Maryland. The movers called before their scheduled pickup time of 8:00 AM and told me they could not get to me until 6:00 PM that night. I told them that was not acceptable and after wrangling with Value Added Moving on the phone, the move was rescheduled to the next day. Once they got to my home and started loading, they claimed I had more items than expected and they needed to rebox or wrap some of my items, which was an additional cost. Once they finished loading the driver came in and said that what was owed for the move was now double what we were quoted. In addition, we learn the deposit we had paid was a fee for Value Added Moving and none of it was applied to the cost of the move! We were also told we could only pay with cash, Zelle, or CashApp. We couldn’t use the credit card we had booked with. This was not what was told to us on booking. After we paid the ransome for them to take the load, the driver asked if we were going to “take care of him” meaning he wanted a tip. We felt strong armed as they had our merchandise. On the agreed upon delivery date, the contracted movers called and said they weren’t going to make it and pushed it back to the next day. When they arrived, they refused to take furniture upstairs without an additional fee. They claimed the fee was 200.00, but they would do it for 100.00. The contract only said an additional fee could apply for FLIGHTS of steps, which we were told meant multiple flights of steps, not one flight which is standard in most homes. Overall, the experience was awful. If it was possible to give zero stars, that’s what they would get. I don’t recommend them.

Absolute liars. Said what I needed to hear to give them the business. Then did not follow through at all. Two unaffiliated drivers showed up, 3 hours late when we made arrangements for a morning pick up so we could hit the road. Proceeded to take a video of all our stuff...after I told him that I provided all pictures to Aiden - still took the video, came back 10 minutes later and said that the home office said it will be an additional $4,000+ when they deliver. Mind you we had a remaining balance of $2,300...so to be hit with a remaining balance of over $6,000, was out of the question. Aiden said he would be with us every step of the way...multiple calls and text messages - he was NO WHERE TO BE FOUND. Called the next day after we refused service - to inquire about my refund..."no, thank you, have a nice day and happy holidays" and they hung up. Total scam artists!! All of this happened after they first told us that they would not be delivering ont he 17th...that it was actually going back to Portland to the warehouse and waiting for a semi...no idea on date or time other than they had 10 days to deliver. Again...part of the deal we made was that it would be delivered on the 18th. Lies.

SCAMERS!!! RUN I received 5 quotes total before moving forward with them. I spoke to them 4 times before arrival. I asked and confirmed if there is anyway my price would increase, and was told not unless my inventory changed. I confirmed my inventory twice. Random text messages came through about the move from personal numbers to verify wrong pickup dates and I should have followed my gutt but I'd booked almost 2 months in advance was going from MI to NYC. They arrived and wanted cash, Zelle, or cashapp before they put my items on an already packed PENSKY truck. They said the price would be the same as I was quoted as long as everything fit but the couldn't tell me ahead of time if my price would change or if my items would fit on the oacked truck. They refused to tell me upfront if my price would be different but said they were sure it would be fine. I called Value Added to force a price before you load the truck and take more money. They wanted to charge $4k more than the quote. Tried to claim I was canceling because I demanded my quoted rate. Customer service yelled at me and told me I wasn't getting any money back. I told them what would you do if I can't pay the bill because I don't have an extra $4k, and was told I'd be put on a payment plan until it was fully paid and that's when I'd get my belongings. Now I have to rent a truck and drive my house 10 hours and am out of over $1k.

THEIVES!! CON ARTISTS!! LIARS!! Value Added Moving [VAM] LIED, saying they'd take care of us to end of our move! Read on... VAM LIED when I asked for owner operated service in SoCal; they said they own trucks in SoCal; they don't own any trucks. VAM LIED about their process saying a visual inspection would confirm the accuracy of their estimate and then load on another date... VAM took 50% deposit, but 2 days before move, they call saying we need to accommodate them to a move the next day [THANKSGIVING DAY], because they "overbooked" OR we must reschedule for a later 'to be determined date' to load and move; we'd already made arrangements to move into an apartment in another state; we were FORCED to accept their MOVE DATE instead of the one we had contracted with them. We were assigned to contracted M&R Movers, from Texas; Value Added Moving LIED saying M&R was their "Top Tier" and "Primiere" company; M&R has 1 truck and 2 employees, and recently regained their business license after having it suspended. M&R movers showed up to our storage unit hours late and said our cubic feet estimate from Value Added Moving was no good, and added 67% to the cost original cost contracted by Value Added Moving. Again we're forced to pay or we can't be moved. The next day, M&R says our delivery date must be changed and says legally they have up to 30 to deliver. We were given no delivery date of possession, and still have no confirmed date to receive our possessions, though we have an apartment with no bed to sleep in, and no home utensils, or other furniture ot extra clothes. VALUE ADDED MOVING CUSTOMER SERVICE was called and we were rudely treated; they said, 'You have a contract with M&R not us.' They take no care of customers and provide no service. Value Added Moving are theives! They TOOK money in a deposit, them passed us off to another rouge moving company and disavowed themselves of any responsibility to fulfill their original contract. I've documented proof.

This company is fraudulent and they’ll scam you out of your money. They’re willing to help you, set-up your move, and return your calls, until you leave a deposit, then you’re ignored and lose your deposit. Ryan is a liar and a thief. He quoted me a balance of $190, upon delivery then the movers added $475, refusing to deliver my furniture. They were over an hour late and broke my furniture. Christian the leade mover was upset because he had to use the elevator to deliver to the fourth floor. He then notified me that I had too much furniture, that for $1975 I was only allotted the space of an elevator. Who has an elevator’s worth of furniture for a two bedroom apartment? I only had two queen frames, coffee and end tables, three smart TV’s, a china cabinet, and 12 boxes. Hardly anything to load up. This company takes advantage of people, I’m disabled and shame on them. DO NOT DO BUSINESS WITH THEM!!

I wish there were an option to give 0 stars. I booked a move with Value Added Moving in early September and paid a $1,145 deposit. I canceled the service within 24 hours, well within their contract’s 72-hour cancellation policy, which states I’m entitled to a 90% refund. From September 3rd to November 24th, I have sent multiple emails and made numerous phone calls — each time I was told my case was being “forwarded to billing.” Nothing has happened. No refund. No follow-through. Just stalling and scripted responses. This company’s business practices feel dishonest and border on theft. They are withholding money they are contractually obligated to return. Do not trust this company with your move or your money.

We cannot nor will we ever recommend this company. There is no communication. They were over an hour late picking up our items and then charged us an additional $1300 although the inventory matched, the weight was off by half! We have been trying for 9 days in a row to get at least an estimate of when we can expect delivery. No one ever calls back, and we have gotten no results except a lot of different dates that never come to fruition. No communication!

Bait and switch. The worst experience in my life. I'm 70 years old. A single grandma and have been taken in on a scam. Quoted one price, By the time some of my items in the truck half the items not taken and twice the price. Adived them to cancel due to the bad faith and bait and switch, but they refused. I tried to adise them that they were 3 days late on picking up items and I was quoted 1/3 the price. Even though gave an exact total number of items and measuements and was given a price. This is ongoing and has not been settled. Was told I would have my items delivered in 4 days from the date they were to originally pick them up, That was changed to 14. The Owner (he said) of this company called and was verbally abusive While threatening me and using foul language as well as name calling over the phone. He stating that I would not get any of my belongings. He was on speaker phone and many people heard him state that he would steal my items if not paid the balance. "They would be missplaced". He did not care that his company misrepresented themselves, Gave a totally fraudulent estimate, The mover could not communicate (he couldn't speak English), Promise of pick up and delivery date not met, Bait and switch tactics, Items left behind. He just wanted his money. The most unprofessional person I have ever communicated with and believe me that is saying something after 70 years. DON'T USE THIS COMPANY. If I could have given 0, I would have. Again, this is an on going nightmare. They are holding all of a 70 year old woman's belongings hostage until I pay the balance of their outrageous final cost. This is extortion and they should not get away with it. I think the only way anyone gave them higher than a one star review was it they were paid to do so or work for the company. If they do work for this company, I can only feel sorry for them. They have work for such a man.