Valley Food StorageReviews of valleyfoodstorage.com

Wish I could give zero stars. Buyer beware. I just got bait and switched from this company. The first picture is what I ordered and the second picture is what I got. The substitute cheap crap like tomato soup for chicken alfredo, Italian risotto and pasta primavera. NOT WHAT I ORDERED! Was told they can substitute at will. What a joke!!!

Shipment arrived a week late and the box it came in was damaged, also one of buckets was opened. The bucket containing fruits and vegetables had what looked like fungus in it. After requesting an exchange of the bad bucket, customer service only offered the option of me sending the entire order back (on my dime.) After researching online, I found others that warned about trying to get a refund from this company.

VERY SLOW, was concerned if I would receive at all or if I was scammed. My last two orders were $1,000+ each and took 4-6 weeks to receive. There was no mention of any delay shipping on the first order and the second order stated it would ship in 5-10 days. I can't rate the food, I can only rate the misleading advertising, excessive wait and lack of service after order is placed. Multiple phone calls/emails for a status, only one gentleman (Jordan) answering the phone who is clearly overwhelmed, doing his best to cover by promising they'll get to it, only to tell you the same thing the following week, and each week thereafter. Heads up there is a little game as well offering to add on to your initial order after check out.....purchase additional items for less with free shipping. I don't know why but the small add on order was shipped immediately while the bulk of the order (same items) took over a month to ship. In the meantime, you continue to get bombarded with email offers to buy more items while you wait over a month to receive your initial order. I really wanted to like this company but found ordering through them to be a gamble.