Valhalla VitalityReviews of valhallavitality.com

Was told by company I would get a tracking number once medicine shipped. No tracking number ever came. When I brought forward concern they told me the medicine that says refrigerate that comes packed on ice was ok to be warm. This is contrary to everything I have been told (even by them). Customer service…you have to text.

Again, for the second time one of three orders was not complete. Only 1 of B12's was filled. When I reached out to customer service, the answer was oops one was missed, it happens.

Still have not received my meds

I still have not received my product and it's been a few weeks

I have been using Valhalla Vitality for a few months now and can honestly say their untimely service and ineffective products are underwhelming. I have found that there are far better clinics that are cheaper, much more timely, and have more effective products out there in my search so far. The sign up experience was very easy with Valhalla and their refund on a product was pretty good. I ordered two sublingual batches of a medication that was ultimately ineffective. I tried to order the pill form of the same medication due to it being ineffective and was sent another sublingual batch which had not been approved by the physician. I reached out to customer service to let them know i received the wrong form of the medication and was informed that my order had not been approved for the pill form and that they did not know why i had received this order from the pharmacy. It took them three days to investigate the situation just to tell me again that I should not have received the order and that I also would not be getting the pill form I had ordered because I went over my 90 day order limit. The order limit was not previously stated to me, but I also let them know I wanted the pill form because the sublingual tabs did not work. However, that did not make a difference. I was issued a refund which was pretty timely, but that does not fix the issue I had to begin with. That is pretty ineffective medical care. I have since made an order for another medication and two weeks after it had been approved (complete) I reached out to customer service to see where my order was at. I was contacted back later that day and informed that my prescription was never submitted to the pharmacy and that they apologized and have taken the appropriate action to rectify the situation. Once again ineffective medical care. I have sent the sublingual tabs to an independent testing facility and am paying out of pocket to have see if my suspicions are confirmed that they are under dosed and will do the same with this order should it ever arrive. This will be the last time I use their service and have found another clinic with the same selection of medications, a far better medical experience, and lightning fast service & shipping.

Sent me wrong meds not prescribed for me. Refused to correct mistake even after they admitted it was wrong, tried to back track and get me set up a doctor meeting so they can prescribe me what they sent, refused to send right med or refund me, asked I send them back incorrect meds on my dime *I have contacted them again and am not getting a response now at all, I have been discussing this and begging for help for a month with no resolution so please don't post they will help me when it just isn't true

I am struggling to put into constructive words how upset I am with this company! I first ordered a treatment with them and was told it would take 10-14 business days to process, send to the pharmacy and ship. Normally I would not complain about a product arriving faster than expected, but I just happened to walk out and see a package on my porch about 4 days later and it was my vial. I had received no notification it was sent to the pharmacy, shipped, or delivered. It had been sitting out in the hot August summer heat in Washington D.C. for almost 5 hours and I was VERY lucky it had not been stolen already. I only knew how long it had been sitting out because I looked up the tracking number on the package through UPS. I reached out to Valhalla's customer service and they said, "We apologize if you did not receive any notification regarding the shipping of your order. Rest assured, this will not happen with your future orders". I thought it all had worked out, so no real harm done right? I then decided I wanted to get another vial in anticipation of a busy fall season with work. I ordered another vial on August 30, 2024 and even wrote in my order notes, "Please make sure to let me know when the treatment has been shipped and will be delivered. Last time I received no notification and my package sat outside for an entire afternoon in the DC heat." Fast forward to September 11 and I have heard nothing. I reach out to customer service and they essentially say they can confirm it has gone to the pharmacy and is being processed. The pharmacy is responsible for the rest of the process but please give them 10-14 business days. I waited another week and today, September 19, 2024 I got a message from customer service saying, " We would like to inform you that per your tracking number, your order has already been delivered last 9/6/2024". As you can imagine, I was floored! It was delivered TWO WEEKS AGO and not once along the way did they reach out. It was delivered before I even reached out the first time and they couldn't even tell me then! How on earth would I know if even they don't! Of course the package was and is nowhere to be found and there is no way it was not stolen. Thus began this awful back and forth process of them basically telling me, " we sincerely apologize for the inconvenience caused" but the pharmacy would not be able to replace the medication and they will do nothing about it. No offer for a refund, no offer for credit for another order, not a dang thing other than being ignored after every message and having to reach out again to get the same response. I even asked for a number to call and talk to someone and of course I am being ignored. So here I sit, $600+ spent and the best they can say is "we sincerely apologize for the inconvenience caused". No accountability, dreadful coordination between them and the pharmacies, and abysmal communication and customer service. What happened to, "Rest assured, this will not happen with your future orders"? Well, they can rest assured I will report this as the fraudulent charge it is to my credit card company and I will post this review to every available review site possible.

I am experiencing the same as other users. I placed an order on the 19th and it was confirmed but no other communication. I too was told they could not provide additional information when I reached out regarding a status check. I asked for the pharmacy contact which I received and the pharmacy informed me the prescription was not filed correctly and they had let Vahalla know a week and a half prior with no response. I asked for my case to be expedited and told I would receive immediate information, however another 3 full days have passed without resolve. I even explained that I am headed to a work trip that will take me out of town for two weeks and leave me unmedicated for a total of three weeks. They had no issue collecting my funds immediately however there has been no urgency to rectify the problem. really unfortunate based on cost of product. I did expect better customer service. I was able to talk directly with someone at the pharmacy but not Vahalla.