Lisa L.
I purchased trizepatide on 5/11/25
I purchased trizepatide on 5/11/25, got it on 5/15/25. I ordered the 75mg for $518. Awesome deal right!!! I thought so too!!! Well why did I only get 1 vial that is supposed to be 25mg and is 1/4 full? I have been trying non stop to get a hold of someone to figure this out. The chat bot keeps telling me to fill out a "service ticket" which I did, still no response. The phone number I was given rings just gives a busy tone. During the order process it stated I had unlimited opportunities to talk to someone, yet when I tried to book an appointment, it wanted to charge me $89!!!!! I live in Las Vegas, research showed the compounding pharmacy was in Berkley CA. My solution came from Miami FL with 2 barely cold "ice packs" on a 2 day delivery. The solution is ok, I just put it in the fridge. This is the legit reason why I took 3 months to choose a company to go through, so I didn't have to deal with any of this and I already am. I haven't even taken the 1st shot because I am already pissed that I didn't get the 75mg I paid for. One 25mg vial is not the 75mg quantity I paid for. I have pictures for proof.. And to top it off..... This is what I have to do to get a response from this company.
Response from Valhalla VitalityJun 11, 2025
Thank you for your feedback—we’re glad you see the value in our tirzepatide pricing, and we agree it’s an awesome deal! Just to clarify: the 25mg you mentioned refers to the strength per milliliter, not the total amount of medication in your order. The full 75mg dose is provided across the correct volume and vial size, as prescribed. Our Customer Support team is available Monday through Friday and typically responds within 24 business hours or sooner. We reviewed your ticket and did respond to your concerns, and since we haven’t heard back, we hope this means the issue has been resolved. We’re always here to help, and we appreciate you being part of the Valhalla Vitality community!