Lee
My provider was an hour and 15 minutes…
My provider was an hour and 15 minutes late and did not notify me of a delay until I reached out to customer service. Then customer service tried to imply my paperwork wasn't completed which "could have" caused a delay after already admitting the provider was running behind. Also my paperwork was completed earlier that morning so the issue was clearly not on my end. No offer to provide a fair resolution for the inconvenience so I requested a refund.
Response from Valhalla VitalityMar 2, 2023
Sometimes after-hours customer service does not know what could have caused the issue, so they will ask questions to try to troubleshoot. There was no blame, they were following the protocol we have set. We do not offer refunds, but we’re happy to give one if we believe you would do better at another clinic.



