Valhalla VitalityReviews of valhallavitality.com

I have a missing B12 vial, it was never submitted with my initial order. Contacted customer service twice. Still don’t have it on 7/3 when my original order was 5/19. I was told it was being reordered twice. Now I’m almost out of mine with no replacement. The rest of my order arrived.

Scumbag company. Dropped me even though they’re the ones who made the mistake and never shipped my meds

Took my money. And never gave me an appointment- or my money back!!!

I was with this company from November of 23 until June. For the most part I did not have issues and the medication did work. I am writing this because unfortunately when something went wrong on their end, they did not attempt to fix it in anyway. My last order back May did not come on time. This company charges you $50 for next day air shipping. The medication was supposed to come on a Friday, and it did not end up coming until Monday afternoon. This was red flag number one. Next day air is supposed to be guaranteed, so at the very least I should’ve been offered a refund on the shipping since I was not getting what I paid for. When they ship your meds, it comes with only 1 tiny small ice pack. The medicine is not supposed to reach a temperature of 86F, and the ice pack is there to help with that. I had some major quality concerns since my medication was going to be significantly delayed. The ice pack would’ve melted days ago, which means there was no guarantee that my medication had not been compromised. It was coming from Texas (very hot) to Virginia, also very hot. I simply felt unsafe taking it. I reached out to them and asked that I be given a new vial of medication, and I would return this one once it got here. Please know, this was a Friday and I was due to take my next shot on Sunday and now had no meds. This company did NOT care. In fact when i explained my distress they completely stopped responding to me. Just left me on read, with no guidance or advice. They did at one point keep trying to convince me the meds were fine, but for almost $600 I didn’t want to take the chance, I am paying top dollar and should be getting what i paid for. When they finally returned on Monday, they simply said if you don’t want the medication simply refuse the package and we will refund you. They offered no other solution whatsoever. I did refuse the package. It made it back to the pharmacy in a couple of days. This company never notified me, probably hoping to keep my money. I had message them and threaten to do a charge back. Even then it took them two more days to acknowledge they got my meds back and put the refund in. This was such a hassle as I had to spend money I didn’t have and order more medication with a new company, all while waiting for this place to refund me. This company is good while it works, but if something goes wrong you are SOL. There is no way to talk to a human, they only text. They claim they have after hour texting but they do not. When they left me hanging on Friday and I tried messaging them, I got an auto response that they were closed and will reopen on Monday. If something goes wrong with your order, don’t expect them to lift a pinky to help you or do the right thing. There are better companies out there like Emerge, that are cheaper, and have way better support.

Item came late and ice pack had melted. $50 for shipping and they send it in a bag with a tiny dollar store ice pack.

My order was for 10ml. I only received 5ml. I have reached out to the customer service text line 3 separate times and have not heard back.

I contacted the company 3 times and no one got back to me about my issue. They kept saying my provider will contact me but I was never contacted by my provider and there was no follow-up.

Extremely unhappy with this latest order and need to speak with someone immediately! Wrong prescription and wrong amount!!!