Engineer
I requested a refund because I can't even use the service due to multiple errors, I got charged despite can't proceed with anything.
I requested a refund because I accidentally top up twice as the website is confusing. When you subscribe, they asked for top up despite I still having 10USD in the account. So no matter how much you left, they will still ask for top up of minimum 10USD + 8usd subscription. Now I try to contact them for refund but.....no response. I tried to contact the customer service for refund but got no response despite multiple attempts to contact them and follow up. Sent number of mails but still no response. Create ticket and no response.
Response from VagonApr 28, 2026
Hello, We are truly sorry for your experience. We aim to reply to all inquiries within 24 hours, so we’d like to find out why your emails haven't reached us. If you haven't received a response, please check your spam folder or ensure the email was sent to [email protected]. To clarify, we have no policy for a minimum top-up. You have the freedom to add any balance amount you wish to your account based on your specific needs. Please provide your registered email address so we can find your account, address the technical errors you mentioned. Best, Vagon Team