David
Good Info but Poor Service/Communication
The course information was definitely useful and insightful in learning the VA claims process, ins and outs, as well as great tips to being prepared for exams. However, having paid for the Grand Master course for about $500 you're better off not acquiring the services for these items from here. From the 30 minute discovery phone call (which is not enough time to cover/convey all of your items details if you have a lengthy claim to discuss) to actually receiving any requested personalized personal statements and/or nexus letters, don't expect the content to be on point with the details you provided during your 30 minute discovery phone call. Additionally, when following up on missing documents and waiting for at least two weeks, I received no response from Jordan (whom sent me the documents) on whether the missing document I requested would still be provided or even a "boohoo too bad" would've been something but no response at all shows zero customer service. Buying the course for the cheapest amount is your best bet and then using any AI program of your choice to generate your material is about the level of effort that went into the personalized statements received. The service side of this program needs a lot of work. But the course information is solid if you have no zero foundation in the VA claims process.
Response from VA Claims Academy, LLCSep 23, 2024
Hi David, I apologize for giving you a poor experience. I searched my email inbox for your name and it does not appear I have received an email from you, it's possible the inbox could have kicked it back. Please email [email protected] and we'd love to get your evidence drafts changed and corrected. Cheers and again my apologies for writing you drafts that didn't hit quite the mark. -Jordan



