Laura
I am a property manager
I am a property manager, so I'm not under the same set of rules as the homeowners using VRBO. For us, the new "wait time" for the money Yapstone collects is about a week to ten days. This was not the case until this year. Our money used to be available the next day, two days at the most. The funding timeframe can be a real issue when handling escrow funds. They also implemented "per transaction" fees so those start to add up when a guest asks for a payment plan. The improvement is in their customer service. The ability to get same day help is invaluable. When a payment needs to be "stopped", there isn't always a way to do that on the website, so customer service is important. They stepped up the game in that area.